Elsevier < Decision Sciences Publications < Handbooks in Operations Research and Management Science < Volume 4: Logistics of Production and Inventory < Chapter 13

LOGISTICS OF PRODUCTION AND INVENTORY
Edited by S.C. Graves, A.H.G. Rinnooy Kan and P.H. Zipkin

CHAPTER 13
Scientific Quality Management and Management Science
P.J. Kolesar

1. Purpose and objections*  

2. The re-emerging strategic role of quality

3.  A brief history of scientific quality management

4. 1950 and beyond: Total quality management

5. Management science and statistical process control

6. Management science and sampling inspection

7. Design, experimentation and the ideas of Taguchi

8. Some closing remarks

References

* The first two pages of the chapters are available as PDF file.

Complete chapters on ScienceDirect

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