Elsevier for Librarians

Elsevier provides librarians and information professionals with a community of peers, training aids and world-class products for you and your user communities.

Important and urgent information about the status of your subscription agent, Swets

We wanted to provide further information today about the financial and legal status of Swets & Zeitlinger Group B.V., a subscription agent your institution uses to obtain products from Elsevier and other STM publishers. You may recall that we sent out a note on Monday the 22nd of September concerning a preliminary court filing made by Swets that suspended payment obligations and appointed an administrator to manage the administration of Swets.

On 23 September 2014, Swets Information Services B.V. filed for bankruptcy. The court of Amsterdam honored this request, and as per 23 September 2014 Swets Information Services B.V. is declared bankrupt. 

The official statement can be found on the Swets website.

The administrator will now determine how revenue should be applied to the various debts of Swets.  Orders and payments made to Swets therefore may never be transmitted to publishers due to the severe debt situation of Swets.

If you have used the foundation ("stichting") to make payments to Swets, we urge you to review the process by which such funds can be refunded to you.  If you are about to place an order and submit a payment to Swets through any other means, we urge you to seek alternatives, as we describe below.  If you have not done so already, you should review this matter with your finance or procurement leads, and you may also wish to consult your legal adviser.

Until such time as an appropriate order and payment has been received by Elsevier, we will not be able to process orders that have been recently transmitted to Swets. 

Please contact your Account Manager or Sales Support coordinator for questions concerning your electronic product renewals.

If you would like to place print orders directly with us please contact your regional customer services team. Our direct contact information for print journal products is:


Print Journals Lancet

Phone Email Phone

Email

Americas +1 800 654 2452 journalscustomerservice-usa@elsevier.com +1 314 447 8057 USLancet@elsevier.com
EMEA +44 1865 843434 journalscustomerserviceemea@elsevier.com +44 1865 843 077 custserv@lancet.com
APAC +65 63 49 0222 journalscustomerserviceapac@elsevier.com +44 1865 843 077 custserv@lancet.com
Japan +81 355 615 037

journalscustomerservicejapan@elsevier.com

+44 1865 843 077 custserv@lancet.com

Additionally you may want to review the website of the Association of Subscription Agents & Intermediaries to identify other agents with whom to place your order. Please see http://subscription-agents.org/members-directory 

We pledge to work together with you to ensure adequate options for ordering, paying and the delivery for future subscriptions, and please contact us directly with any questions.

With kind regards,

Elsevier Customer Support Team

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Solutions for libraries

Get more information about Elsevier's products and solutions that are available for collections, as site subscriptions, or for your particular type of institution or organization by clicking on this link:
http://www.elsevier.com/electronic-products