Maureen Bisognano, MS, is President and CEO of the Institute for Healthcare Improvement, Instructor of Medicine at Harvard Medical School, and Research Associate in the Brigham and Women’s Hospital Division of Social Medicine and Health Inequalities. Previously, she served as CEO of the Massachusetts Respiratory Hospital where she implemented a comprehensive hospital-based quality improvement program, and Senior Vice President of The Juran Institute, where she supported the implementation of total quality management concepts in health care settings. Additionally, she serves on the boards of the Commonwealth Fund, ThedaCare Center for Healthcare Value, and Mayo Clinic Health System―Eau Claire, and acted as Treasurer of the American Society for Quality. Her expertise on improving health care systems has been recognized by her elected membership to the Institute of Medicine and by her appointment to The Commonwealth Fund’s Commission on a High Performance Health System. Bisognano received her undergraduate degree from the University of the State of New York, and her master’s degree in nursing administration from Boston University.