Shimaa Heikal is the life sciences customer success manager, supporting the growing base of customers in Africa, Middle East and Turkey in the life sciences fields including chemistry, biology, medicine and pharmacy using Reaxys and Embase. In her current role, she worked on retaining, developing, and expanding current Elsevier partnerships in the domain region, enhancing partnerships’ value, and ensuring smooth subscriptions through holding capacity-building programs on solutions and researchers' skills . Shimaa has lectured more than 200 workshops and seminars on research tools, writing, publishing, and ethics in partnership with universities, governmental institutions, and research societies.
Shimaa has a strong academic background, she holds two Masters in Biotechnology and in Public Administration. She is studying her PhD in Global Health at the American University in Cairo, working on developing new strategies for Dementia management as well as discovering new diagnostic tools.