World Class Applications of Six Sigma

1st Edition

Real World Examples of Success

Editors: Jiju Antony Ashok Kumar Ricardo Banuelas
Paperback ISBN: 9780750664592
Imprint: Butterworth-Heinemann
Published Date: 5th June 2006
Page Count: 280


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World Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organisations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what went wrong when implementation failed. Cases cover topics including: Six Sigma in HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma in IT; and Six Sigma to improve reporting quality.

Key Features

  • Demonstrates how Six Sigma has been applied through real-life case studies
  • Examples from well-known manufacturing and service companies around the world, including Motorola and Dow Chemical
  • Estimates the financial savings made from implementing Six Sigma in each case study


Quality management & improvement/engineering practitioners, Six Sigma practitioners & researchers; Six Sigma training courses; Advanced undergraduates in Business Admin, Business Studies, Quality Management & Technology & Mechanical, Chemical, Electronic & Manufacturing Engineering; Postgraduates taking MBAs, Quality Management, Manufacturing Systems Engineering, Engineering Business Management, Advanced Manufacturing Technology, Quality & Reliability; Post-experience students taking short courses in Quality Management, Manufacturing Management etc

Table of Contents

Six Sigma Implementation at Dow Chemical Company: A Comprehensive Review; Introduction;The Dow Chemical Company; The Six Sigma Program at Dow; Preamble and Preparation; The Six Sigma Journey; Dow’s Six Sigma Methodology at Variance; The Staircase of Change Leadership Model for Six Sigma Implementation; Six Sigma Project Organisational Structure; Six Sigma tools, Techniques, Software and Information technology; Tools and Techniques used by Dow for Six Sigma projects; Six Sigma Software; IT and Six Sigma at Dow; Where is Dow on its Six Sigma Journey?; Selected Case Studies; Energy Conservation Studies; Polycarbonate Unit Energy Reduction Project; System Unit Energy Envelopment Project; An Ergonomic Case Study (DMAIC Approach); Lessons and Insights from Dow’s Six Sigma program; Concluding Remarks; Manufacturing Waste Reduction Using Six Sigma Methodology; Introduction; Project Selection; Six Sigma Project: Re-winder Performance; Define Phase; Measure Phase; Analyse Phase; Improve Phase; Sub-system CTQ sigma level; Gap’s Transfer Function; Control Phase; Temporary Solution; Sustained solution; Process Capability; Control Plan; Conclusions; Process Improvement at TATA STEEL using the ASPIRE-DMAIC approach; Tata Steel Company; ASPIRE and Six Sigma at TATA STEEL; Project Selection; Introduction to the project; Purpose of Coke Quenching; Quenching process; ASPIRE DMAIC Approach; The Define Phase; The Measure Phase; The Analyse Phase; The Improve Phase; The Control Phase; Conclusion; Improving Product Reliability Using Six Sigma; Introduction; Six Sigma in the Collaborative Company; DMAIC Case Study; Define Phase; Define the Problem; Define the Advocacy team; Potential Financial Benefits; Project Charter; Measure Phase; Process Mapping; Identify potential causal factors; Identify stakeholders’ issues; Measurement System Analysis; Analysis Phase; Improve Phase; Control Phase; Financial confirmation of process capability; Stakeholder’s issues revisited; Agree line inspection f


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About the Editor

Jiju Antony

Dr Jiju Antony is Professor of Quality Management and Deputy Director of the Institute of Operations management with the University of Strathclyde. He is also a trainer and consultant in DOE and has worked as such for a number of companies including Motorola, Vickers, Procter and Gamble, Nokia, Bosch and a large number of SMEs.

Affiliations and Expertise

Professor of Quality Management and Deputy Director of the Institute of Operations management with the University of Strathclyde

Ashok Kumar

Affiliations and Expertise

Seidman College of Business, Grand Valley State University, USA

Ricardo Banuelas

Affiliations and Expertise

School of Engineering, University of Warwick, UK