Why Intranets Fail (and How to Fix Them)

1st Edition

A Practical Guide for Information Professionals

Print ISBN: 9781843340683
eBook ISBN: 9781780630717
Imprint: Chandos Publishing
Published Date: 31st October 2004
Page Count: 196
70.00 + applicable tax
42.50 + applicable tax
52.95 + applicable tax
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Mobi Amazon Kindle eReader Anything else

Institutional Access


Why Intranets Fail (and How to Fix Them) is a practical guide to some of the common problems associated with Intranets, and solutions to those problems. The book takes a unique end-user perspective on the role of intranets within organisations. It explores how the needs of the end-user very often conflict with the needs of the organisation, creating a confusion of purpose that impedes the success of intranet. It sets out clearly why intranets cannot be thought of as merely internal Internets, and require their own management strategies and approaches. The book draws on a wide range of examples and analogies from a variety of contexts to set-out in a clear and concise way the issues at the heart of failing intranets. It presents step-by-step solutions with universal application. Each issue discussed is accompanied by short practical suggestions for improved intranet design and architecture.

Key Features

  • Jargon-free and aimed at information professionals with sole/mixed responsibilities
  • Draws many examples from broader library management contexts
  • Clearly distinguishes between intranet and Internet technologies


Information professionals with primary/secondary responsibility for Intranets or Intranet sites within an organization; Library managers and directors

Table of Contents

Part 1 Failing intranets: Why users behave irrationally; Why organisations behave irrationally; Reconciling competing expectations. Part 2 Designing intranets: Elements of intranet architecture; A step-by-step guide to implementing intranets; A step-by-step guide to managing intranets; Anticipating change; Conclusion.


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© Chandos Publishing 2004
Chandos Publishing
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…a very recommendable book., Intranets