Why Intranets Fail (and How to Fix Them)

Why Intranets Fail (and How to Fix Them)

A Practical Guide for Information Professionals

1st Edition - October 31, 2004

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  • Author: Luke Tredinnick
  • eBook ISBN: 9781780630717

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Why Intranets Fail (and How to Fix Them) is a practical guide to some of the common problems associated with Intranets, and solutions to those problems. The book takes a unique end-user perspective on the role of intranets within organisations. It explores how the needs of the end-user very often conflict with the needs of the organisation, creating a confusion of purpose that impedes the success of intranet. It sets out clearly why intranets cannot be thought of as merely internal Internets, and require their own management strategies and approaches. The book draws on a wide range of examples and analogies from a variety of contexts to set-out in a clear and concise way the issues at the heart of failing intranets. It presents step-by-step solutions with universal application. Each issue discussed is accompanied by short practical suggestions for improved intranet design and architecture.

Key Features

  • Jargon-free and aimed at information professionals with sole/mixed responsibilities
  • Draws many examples from broader library management contexts
  • Clearly distinguishes between intranet and Internet technologies


Information professionals with primary/secondary responsibility for Intranets or Intranet sites within an organization; Library managers and directors

Table of Contents

  • Part 1 Failing intranets: Why users behave irrationally; Why organisations behave irrationally; Reconciling competing expectations. Part 2 Designing intranets: Elements of intranet architecture; A step-by-step guide to implementing intranets; A step-by-step guide to managing intranets; Anticipating change; Conclusion.

Product details

  • No. of pages: 196
  • Language: English
  • Copyright: © Chandos Publishing 2004
  • Published: October 31, 2004
  • Imprint: Chandos Publishing
  • eBook ISBN: 9781780630717

About the Author

Luke Tredinnick

Luke Tredinnick is a Senior Lecturer in Information Management at London Metropolitan University and Course Director for the MSc on Digital Information Management. He teaches on a wide range of topics around the digital information area, including digital libraries, intranets and extranets, knowledge applications and technologies, cyberculture, and the social, political and theoretical aspects of digital information.

Affiliations and Expertise

London Metropolitan University, UK

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