Virtual Medical Office for Kinn's The Administrative Medical Assistant (Access Code)

8th Edition

An Applied Learning Approach


  • Print ISBN 9780323221009

Key Features

  • Review key CAAHEP and ABHES competencies in professionalism, communication, and administrative tasks through 15 unique cases correlated directly to content in your textbook.
  • Learn how to process patients from check-in to check-out and familiarize yourself with the medical office environment with 2 hours of immersive video footage.
  • Experience realistic patient interaction and perfect your communication skills.
  • Practice working with realistic documents and information sources, including medical records, an office policy manual, a fee schedule, a daysheet, and more.
  • Perfect your critical thinking skills with active learning exercises.
  • Assess your progress and compare results with experts through integrated performance reviews.
  • Learn at your own pace with an easy-to-use interface that breaks lessons into manageable chunks.
  • Learn to spot common coding errors and gain a more comprehensive understanding of important HIPAA protocols.
  • Complete and submit your assignments online through Evolve for convenient review and assessment.

Table of Contents

Getting Started

Office Tour

Lesson 1 Performing Other Professional Duties (Chapters 3, 4, and 5)

Lesson 2 Telephone Techniques (Chapters 5 and 9)

Lesson 3 Scheduling and Managing Appointments (Chapter 10)

Lesson 4 Scheduling Admissions and Procedures (Chapters 10, 14, and 15)

Lesson 5 Maintaining a Proper Inventory (Chapters 12, 14, and 15)

Lesson 6 Written Communications (Chapter 13)

Lesson 7 Organizing a PatientÕs Medical Record (Chapter 14 and 15)

Lesson 8 Filing Medical Records (Chapter 14 and 15)

Lesson 9 Insurance Forms and Verification (Chapters 18, 19, 20, and 21)

Lesson 10 Bookkeeping (Chapters 22, 23, and 24)

Lesson 11 Payroll Procedures (Chapter 24)


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© 2014
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