User Experience Re-Mastered

1st Edition

Your Guide to Getting the Right Design

Authors: Chauncey Wilson
Paperback ISBN: 9780123751140
eBook ISBN: 9780123751157
Imprint: Morgan Kaufmann
Published Date: 5th October 2009
Page Count: 396
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User Experience Re-Mastered: Your Guide to Getting the Right Design provides an understanding of key design and development processes aimed at enhancing the user experience of websites and web applications. The book is organized into four parts. Part 1 deals with the concept of usability, covering user needs analysis and card sorting—a tool for shaping information architecture in websites and software applications. Part 2 focuses on idea generation processes, including brainstorming; sketching; persona development; and the use of prototypes to validate and extract assumptions and requirements that exist among the product team. Part 3 presents core design principles and guidelines for website creation, along with tips and examples on how to apply these principles and guidelines. Part 4 on evaluation and analysis discusses the roles, procedures, and documents needed for an evaluation session; guidelines for planning and conducting a usability test; the analysis and interpretation of data from evaluation sessions; and user interface inspection using heuristic evaluation and other inspection methods.

Key Features

A guided, hands-on tour through the process of creating the ultimate user experience – from testing, to prototyping, to design, to evaluation

Provides tried and tested material from best sellers in Morgan Kaufmann’s Series in Interactive Technologies, including leaders in the field such as Bill Buxton and Jakob Nielsen

*Features never before seen material from Chauncey Wilson’s forthcoming, and highly anticipated Handbook for User Centered Design


Beginning interface designers and developers, software designers, web designers, web application designers, interaction designers, appliance designers and developers, information architects, usability engineers, usability evaluators and development managers, students and teachers in computer science, graphic design, HCI, and usability.

Table of Contents

Contributors Part 1 ● Defining Usability Chapter 1 What Is Usability? Usability and Other Considerations Definition of Usability Example: Measuring the Usability of Icons Usability Trade-Offs Categories of Users and Individual User Differences End Notes Chapter 2 User Needs Analysis Introduction The Objectives of User Needs Analysis Setting Your Objectives Background Research Surveys Competitive Analysis Interviews and Focus Groups Informed Project Objectives Task Analysis What is Task Analysis? Task Analysis for Web Site Design Use Cases Hierarchical Task Analysis Techniques for Understanding Tasks A Hybrid Approach to Task Analysis Performance Improvements Human-Error-Tolerant Design Chapter 3 Card Sorting Introduction When Should You Conduct a Card Sort? Things to be Aware of When Conducting a Card Sort Group or Individual Card Sort? Preparing to Conduct a Card Sort Conducting a Card Sort Data Analysis and Interpretation Suggested Resources for Additional Reading Communicate the Findings Modifications Suggested Resources for Additional Reading Lessons Learned Pulling It All Together How Card Sorting Changed a Web Site Team’s View of How the Site Should be Planning and Preparing for the Card Sorting Acknowledgments Part 2 ● Generating Ideas Chapter 4 Brainstorming Introduction Chapter 5 Sketching: A Key to Good Design (Bill Buxton) The Question of Design We Are Not All Designers The Anatomy of Sketching From Thinking on to Acting on Chapter 6 Persona Conception a


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Morgan Kaufmann
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About the Author

Chauncey Wilson

Chauncey Wilson is a UX Architect with 40 years of experience in human factors, usability, and user experience design. He has published and presented widely at UXPA, STC, CHI, APA, and HFES conferences. The author has published several books and chapters on usability engineering, brainstorming, surveys, victimization, and inspection methods. He has worked in small and large firms, started teams, consulted for a large firm, and consulted as a lone consultant. He enjoys the role of mentor and always tries to highlight the pros and cons of methods, principles, and processes. He is a member of the Skeptic’s society and enjoys the role of “Chief Skeptic.” Chauncey does not believe in magic numbers, miracle methods, or methodolotry.

Affiliations and Expertise

Senior User Researcher, Autodesk