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User Experience Re-Mastered: Your Guide to Getting the Right Design provides an understanding of key design and development processes aimed at enhancing the user experience of websites and web applications. The book is organized into four parts. Part 1 deals with the concept of usability, covering user needs analysis and card sorting—a tool for shaping information architecture in websites and software applications. Part 2 focuses on idea generation processes, including brainstorming; sketching; persona development; and the use of prototypes to validate and extract assumptions and requirements that exist among the product team. Part 3 presents core design principles and guidelines for website creation, along with tips and examples on how to apply these principles and guidelines. Part 4 on evaluation and analysis discusses the roles, procedures, and documents needed for an evaluation session; guidelines for planning and conducting a usability test; the analysis and interpretation of data from evaluation sessions; and user interface inspection using heuristic evaluation and other inspection methods.
*A guided, hands-on tour through the process of creating the ultimate user experience – from testing, to prototyping, to design, to evaluation
*Provides tried and tested material from best sellers in Morgan Kaufmann’s Series in Interactive Technologies, including leaders in the field such as Bill Buxton and Jakob Nielsen
*Features never before seen material from Chauncey Wilson’s forthcoming, and highly anticipated Handbook for User Centered Design
Beginning interface designers and developers, software designers, web designers, web application designers, interaction designers, appliance designers and developers, information architects, usability engineers, usability evaluators and development managers, students and teachers in computer science, graphic design, HCI, and usability.
Part 1 ● Defining Usability
Chapter 1 What Is Usability?
Usability and Other Considerations
Definition of Usability
Example: Measuring the Usability of Icons
Categories of Users and Individual User Differences
Chapter 2 User Needs Analysis
The Objectives of User Needs Analysis
Setting Your Objectives
Interviews and Focus Groups
Informed Project Objectives
What is Task Analysis?
Task Analysis for Web Site Design
Hierarchical Task Analysis
Techniques for Understanding Tasks
A Hybrid Approach to Task Analysis
Chapter 3 Card Sorting
When Should You Conduct a Card Sort?
Things to be Aware of When Conducting a Card Sort
Group or Individual Card Sort?
Preparing to Conduct a Card Sort
Conducting a Card Sort
Data Analysis and Interpretation
Suggested Resources for Additional Reading
Communicate the Findings
Suggested Resources for Additional Reading
Pulling It All Together
How Card Sorting Changed a Web Site Team’s View of How the Site Should be Planning and Preparing for the Card Sorting
Part 2 ● Generating Ideas
Chapter 4 Brainstorming
Chapter 5 Sketching: A Key to Good Design (Bill Buxton)
The Question of Design
We Are Not All Designers
The Anatomy of Sketching
From Thinking on to Acting on
Chapter 6 Persona Conception and Gestation
Setting the Scene: What’s Going on in Your Organization Now?
What is Conception and Gestation for Personas?
Persona Conception: Steps 1, 2, and 3
Persona Gestation: Steps 4, 5, and 6
How to Know You are Ready for Birth and Maturation
Chapter 7 Verify Prototype Assumptions and Requirements
Prototyping Requirements are not Software Requirements
Transformation of Assumptions to Requirements
Requirements and the Big Picture
Iteration 1: From Idea to First Visualization
Iteration 2: From Quick Wireframe to Wireframe
Iteration 3: From Wireframe to Storyboard
Iteration 4: From Storyboard to Paper Prototype
Iteration 5: From Paper Prototype to Coded Prototype
Iteration 6: From Coded Prototype to Software Requirements
Part 3 ● Designing Your Site
Chapter 8 Designing for the Web
The Lovely Rooms Hotel Booking Service
Design Principles for Web Sites
Designing Web Sites
Designing Home Pages and Interior Pages
Design Issues for Web Pages
Writing the Content of Web Pages
Part 4 ● Evaluation, Analysis
Chapter 9 Final Preparations for the Evaluation
Roles for Evaluators
Creating an Evaluation Script
Forms to Use When Asking for Permission to Record
The Pilot Test
Chapter 10 Usability Tests
When to Test
Conducting The Interview
How to Analyze it
Chapter 11 Analysis and Interpretation of User Observation Evaluation Data
Introduction: How to Analyze and Interpret Data from Your Evaluation
Collating the Data
Summarizing the Data
Reviewing the Data to Identify Usability Problems
Working with Quantitative Data
Working with Qualitative Data
Interpretation of User-Observation Data
Writing the Evaluation Report
Chapter 12 Inspections of the User Interface
Creating the Evaluation Plan for Heuristic Inspection
Conducting a Heuristic Inspection
Analysis of Heuristic Inspection Data
Interpretation of Heuristic Inspection Data
Benefits and Limitations of Heuristic Evaluations
Variations of Usability Inspection
- No. of pages:
- © Morgan Kaufmann 2009
- 11th September 2009
- Morgan Kaufmann
- Paperback ISBN:
- eBook ISBN:
Chauncey Wilson is a UX Architect with 40 years of experience in human factors, usability, and user experience design. He has published and presented widely at UXPA, STC, CHI, APA, and HFES conferences. The author has published several books and chapters on usability engineering, brainstorming, surveys, victimization, and inspection methods. He has worked in small and large firms, started teams, consulted for a large firm, and consulted as a lone consultant. He enjoys the role of mentor and always tries to highlight the pros and cons of methods, principles, and processes. He is a member of the Skeptic’s society and enjoys the role of “Chief Skeptic.” Chauncey does not believe in magic numbers, miracle methods, or methodolotry.
Senior User Researcher, Autodesk
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