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© 2005
Morgan Kaufmann
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About the editors

Kathy Baxter

Kathy Baxter is a Staff User Experience Researcher and UX Infrastructure Manager at Google in Mountain View, CA. Her research focus has spanned web search, privacy, advertising, enterprise applications, mobile, and more. Previously, Kathy managed the UX Infrastructure team, which supports research globally across Google including research ethics, participant recruitment, research labs, and the development of research tools. Prior to Google, she worked as a Senior Researcher at eBay and Oracle. She received her Bachelors of Science in Applied Psychology and Masters of Science in Engineering Psychology from the Georgia Institute of Technology.

Affiliations and Expertise

Staff User Experience Researcher & UX Infrastructure Manager at Google, Mountain View, CA

Catherine Courage

Catherine Courage is SVP of Customer Experience at Citrix. Her team is focused on driving design thought leadership and execution throughout the company in order to deliver a seamless experience across all products and services. Prior to joining Citrix, Catherine was the Director of User Experience at She also worked at Oracle as a Principal Usability Engineer and manager of the Customer Design Partners Program. In 2011, she was selected by the Silicon Valley Business Journal as one of Silicon Valley’s "40 Under 40" young tech leaders. She holds a Masters of Applied Sciences specializing in Human Factors from the University of Toronto.

Affiliations and Expertise

SVP of Customer Experience, Citrix, San Francisco, CA, USA