Understanding Librarians

1st Edition

Communication is the Issue

Print ISBN: 9781843346159
eBook ISBN: 9781780632698
Imprint: Chandos Publishing
Published Date: 5th August 2011
Page Count: 200
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Aimed at professionals and trainee professionals within the library and information service (LIS) fields, this book reminds the reader of the frequently ignored communication-gulf between the professional and the layman, and in particular the lack of true communication between LIS professionals and the user. It focuses especially on ‘non-standard’ users, such as non-native speakers or those with some disability. The author provides accessible examples of good practice, assesses their degree of success and suggests further ways to improve performance in information provision.

Key Features

  • Written by a “poacher turned gamekeeper” – an information professional who is also an experienced adult educator
  • Jargon-free and accessible style of delivery
  • Highlights the human aspects of using libraries, even if this is in a virtual environment


Practitioners and students of Library and Information Science

Table of Contents


List of tables

About the author and contributors

Chapter 1: Defining the problem

Chapter 2: What are libraries for?

Chapter 3: Images of librarians

Chapter 4: Psychological barriers

Chapter 5: Social class and lack of education as barriers

Chapter 6: Language as a barrier

Chapter 7: Lack of literacy numeracy skills as a barrier

Chapter 8: Information CommunicationTechnology as a barrier

Chapter 9: Disability as a barrier

Chapter 10: Clarity of purpose

Chapter 11: Evaluation the value of systematic research

Chapter 12: Librarians as reflective practitioners

Chapter 13: Staff development

Chapter 14: Self publicise

Chapter 15: Breaking down the library walls: responding to the needs of the Google generation

Chapter 16: Communication within partnerships at Deakin University Library: the liaison link

Chapter 17: Where are we now?



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© Chandos Publishing 2011
Chandos Publishing
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Hull provides a well-researched argument, which is anchored in evidence. While written mainly from an academic library perspective, the themes remain relevant to all libraries., The Australian Library Journal
Provides a comprehensive overview of the various barriers a library professional needs to keep in mind when dealing with customers., The Australian Library Journal
This easy-to-read and easy-to-understand book can be treated both as a starting point for further research and as a code of conduct for librarians, library managers, and library practitioners., Journal of Librarianship and Information Science