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Description
Troubleshooting - the process of locating and diagnosing a fault in a system - is often difficult for the maintenance specialist in a computer controlled manufacturing system. They face a large system of many parts, where each part is complex in itself and where parts are interconnected in complex ways. This book addresses the ways maintenance specialists acquire and use information during troubleshooting and the types of difficulties they encounter in order to guide the improvement of computer-based troubleshooting support systems.
Readership
Troubleshooters in computer controlled manufacturing systems.
Table of Contents
1. Introduction
2. Research Method
3. Interview Study
Subjects
Implementation
Time Spent Finding Versus Fixing Problems
Multiplicity of Information Sources
Most Useful Information
Missing Information
Problems Encountered During Troubleshooting
Displays to Shop-Floor Process Control Computers
Suggestions for Change
4. Observational Study
Characterization of Subjects and Task Domains
Data Collection Procedure
Data Modelling
Graphical Representation of Episodes
Data Analysis
5. Experimental Study
Motivation for the Experiment
The Experimental Hypotheses
Evolution of Experimental Hypotheses
Experiment Design
Structure of Tests
Experiment Protocol
Data Analysis
6. Summary and Recommendations
Descriptive Model of Troubleshooting
Summary of Insights into Sources of Troubleshooting Difficulty
Recommendations for Ways to Alleviate Sources of Difficulty
7. Future Research
Research Questions
Research Methods
Appendix 1: Support Document for Interview Study
Appendix 2: Support Documents for Observational Study
Appendix 3: Support Documents for Experimental Study
Details
- No. of pages:
- 320
- Language:
- English
- Copyright:
- © 1989
- Published:
- 31st December 1989
- Imprint:
- William Andrew
- eBook ISBN:
- 9780815519393
- Print ISBN:
- 9780815511878