Treating Worker Dissatisfaction During Economic Change

1st Edition

Authors: Morley Glicken Ben Robinson
Hardcover ISBN: 9780123970060
eBook ISBN: 9780123972620
Imprint: Academic Press
Published Date: 11th March 2013
Page Count: 330
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Table of Contents

About the Authors


Part One: Understanding and Identifying Work-Related Problems

Chapter 1. The Serious Problems in the American Workplace


The Landscape of Work in the Current Economy

Examples of Bad workplace Experiences

A Crisis in Leadership

Ethical Issues in Managerial Practice

A Worker Reflection on an Ethical Lapse in an Organization: Dire Consequences for the Worker

How the Changing Workplace Affects Workers

The Changing Work Ethic



Further Reading

Chapter 2. Understanding Job Stress, Job Dissatisfaction, and Worker Burnout


Job Stress

Job Dissatisfaction

Worker Burnout

Ways of Determining Job Dissatisfaction and Worker Burnout: Theories X, Y, and Z



Further Reading

Part Two: Major Work-Related Problems that Lead to Job Dissatisfaction and Burnout

Chapter 3. Teamwork and Cooperative Work Assignments Sometimes Lead to Job Dissatisfaction


Definitions and Discussion

What Makes Teams Work

Teamwork and Generation X Workers

Fault Lines in Teamwork that Lead to Conflict and Lowered Productivity

Does Teamwork Lead to Higher Productivity and Better Worker Performance?

Why Teams Sometimes Don’t Work



Further Reading

Chapter 4. Sexual Harassment in the Workplace

Background of Sexual Harassment

Definition of Sexual Harassment in the Workplace

Sexual Harassment during the Economic Downturn

Types of Sexual Harassment in the Workplace

Sexual Harassment of Women in the Workplace

Sexual Harassment of Men in the Workplace

Sexual Harassment Perpetrators

Sexual Harassment and Organizations

Guidelines for a Sexual Hara


In the current economy, companies are expected to turn on a dime in response to changing market needs to stay vibrant. What that means is that companies are constantly reorganizing. Employees are living in a constant state of change. This dynamic in the workplace has affected worker satisfaction, morale, and burnout. This is the first treatment manual to focus on treating job-related issues, whether it's conflict in the workplace, stress, burnout, performance, and more. Divided into two parts, Part One sets the stage with a discussion of the economic climate and how it impacts businesses, how business reacts to it, and how the new business climate affects employees. Part Two lays out the most current research on effectively treating work-related client issues. Individual, group, and organizational interventions are included, along with case examples, practical treatment exercises, checklists, and outlines for treatment.

Key Features

  • Summarizes how the changing workplace impacts workers
  • Covers effective ways of treating and preventing worker problems
  • Includes case examples of treating common workplace depression, accidents, substance abuse, violence, stress, illness, conflict, and performance
  • Discusses individual, group, and organizational interventions
  • Provides online exercises, checklists, evaluation formats, and outlines for treatment
  • Integrates issues of diversity including race, ethnicity, age, and gender


Clinical psychologists and counselors treating employed, or a practical treatment manual for formerly employed adults.


No. of pages:
© Academic Press 2013
Academic Press
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"This work offers guidelines and case studies on problems that lead to job dissatisfaction and burnout…Appendices provide depression and burnout scales, plus an overview of managing workers using new interactive technologies."--Reference & Research Book News, October 2013

About the Authors

Morley Glicken Author

Dr. Morley D. Glicken is the former Dean of the Worden School of Social Service in San Antonio; the founding director of the Master of Social Work Department at California State University, San Bernardino; the past Director of the Master of Social Work Program at the University of Alabama; and the former Executive Director of Jewish Family Service of Greater Tucson. He has also held faculty positions in social work at the University of Kansas and Arizona State University. He currently teaches in the Department of Social Work at Arizona State University West in Phoenix, Arizona. Dr. Glicken received his BA degree in social work with a minor in psychology from the University of North Dakota and holds an MSW degree from the University of Washington and the MPA and DSW degrees from the University of Utah. He is a member of Phi Kappa Phi Honorary Fraternity.

Affiliations and Expertise

Department of Social Work, Arizona State University West, Phoenix, AZ, USA

Ben Robinson Author

Affiliations and Expertise

Arizona State University College of Public Programs School of Social Work, Phoenix, AZ, USA