Description

The latest book from a successful author team, this essential handbook provides the basic concepts, tools and techniques to support a supply chain excellence initiative. The book shows how to add value to an organisation through the optimum use of resources and supply chain elements and through the provision of improved customer satisfaction. Resources are defined as all available resources, whether owned or borrowed along the complete supply chain, from the supplier's supplier, through to the customer's customer. Specific supply chain issues and opportunities related to service industries, e-Supply Chain and emerging markets like India are key features of this book.

Key Features

* Presents an integrated approach to supply chain excellence driven by a cross-functional sales and operations plan * Essential handbook for those in Logistics, Purchasing, Planning and Distribution Management * Provides the fundamental concepts, tools and techniques to support a supply chain excellence initiative

Readership

Professional management and training consultants; Logistics and supply chain management courses; MBA courses.

Details

No. of pages:
408
Language:
English
Copyright:
© 2008
Published:
Imprint:
Butterworth-Heinemann
Print ISBN:
9780750684262
Electronic ISBN:
9780080561295

About the authors

Ron Basu

Ron Basu is Director of Performance Excellence Limited and and Intec (UK) Ltd also an Associate Faculty at Henley Management College. Previously he held senior management roles in blue-chip companies like GSK, GlaxoWellcome and Unilever and worked as a Management Consultant with A.T. Kearney.

Affiliations and Expertise

Director of Performance Excellence Limited, Associate Faculty, Henley Management College, UK

J. Nevan Wright

Professor Nevan Wright is a Principal Lecturer in Management with the Auckland University of Technology, New Zealand. He is also an associate member of faculty at Henley Management College. His previous experience includes General Manager in multinational companies and commissioned service in Royal NZ Air Force.

Affiliations and Expertise

Auckland University of Technology, New Zealand; Henley Management College, UK