Tolley's Managing a Diverse Workforce

1st Edition

Authors: Nikki Booth Clare Robson Jacqui Welham Fosters Solicitors of Norwich
Paperback ISBN: 9780406971494
Imprint: Butterworth-Heinemann
Published Date: 28th February 2005
Page Count: 233


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Legislation governing employee welfare is becoming increasingly strict, and nowhere is this more prevalent than in dealing with a diverse workplace.
Every organisation contains employees who can be considered diverse. Diverse employee can include pregnant women, people with illnesses, young and old workers and those with disabilities. In today’s society, where more people with disability and illness are entering the workplace, it is essential for both the organisation and the employee that managers are able to deal effectively with a diverse workplace.

Tolley’s Managing a Diverse Workplace provides unrivalled guidance on complying with the legislation and regulations specific to the management of diverse employees. Aimed at both HR and health and safety managers, this unique handbook comprehensively covers the key legislation that affects this important area. Other important features include: Legislation, regulation and the employer Legislation, regulation and health & safety Managing the employment aspects of diverse employees Managing the health & safety of diverse employees Management systems / tools Managing changing relationships The future of diverse employees

With corporate social responsibility being such a hot topic, the effective management of diverse employees is high on most companies’ agendas. This one-stop reference guide will ensure that organisations are sufficiently equipped to identify those workers considered to be at risk, and manage these risks to their mutual benefit.

Key Features

  • Shows how to manage the wide and varied levels of diversity among employees
  • Explains and provides guidance on the key legislation and regulations specific to the area of diversity.
  • Includes practical tips and case studies to apply within your organization


Human resource directors and managers; HR consultants;Line managers;Employment law specialists.

Table of Contents

  1. Introduction
  2. Legislation, regulation and the employer
  3. Legislation, regulation and health and safety
  4. Managing the employment aspects of diverse employees
  5. Managing the health and safety of diverse employees
  6. Managing systems / tools
  7. Managing changing relationships
  8. The future of diverse employees


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About the Author

Nikki Booth

Nikki graduated from the University of Westminster with a BA Hons is Social Science, majoring in Criminology and Law. She went on to complete her conversion at the University of East Anglia and her Legal Practice Course at De Montfort University. Nikki trained as a solicitor in Norwich and worked closely with a part time Chairman of the Employment Tribunals before moving to Fosters. She has been heading up the Employment Unit since 2001 and has seen it more than double in size since taking over this role. Nikki is currently on a career break, travelling, but intends to return to legal practice in early 2005. Nikki acts for both employers and employees across the complete spectrum of employment law. Such issues have included claims for race discrimination against the MOD, which are currently at Court of Appeal, in regard to establishing the jurisdiction of the tribunal for the armed forces based outside the UK, as well as bringing and defending claims relating to sex, references, unfair and constructive dismissal, redundancy and maternity rights. Nikki has also been successful in claiming costs against applicants in a number of cases, particularly where the applicant or their representative had insisted on continuing with claims which were misconceived or without merit.

Clare Robson

Clare’s background is in retail management for Safeway, where she has worked for the last eight years. She has specialised in Human Resource management for the last four years, focusing on recruitment practices, absence management, disciplinary and grievance procedures, and health and safety, in which she holds a certificate from the HSE for the supervision of health and safety in the workplace. She has a honours degree in Sociology from the university of Sunderland where she studied for four years including a secondment spent at the University d’Angers in France. In the last year Clare has faced the challenge of successfully managing Safeways through the inevitable period of uncertainty surrounding the potential takeover bid by Morrisons and more recently since the bid was approved and the takeover has been successful, the harmonisation programme between the two companies. The priorities have been to ensure effective communication to all colleagues of developments as they were taking place, to manage any redundancies and job transfers appropriately and to introduce new terms and conditions, initially to new employees and then existing staff. With the emphasis moving towards vocational training, Clare has recently qualified as an NVQ assessor and hopes to have the opportunity to provide more staff with the chance to train in-house towards the nationally recognised retail standards qualifications.

Jacqui Welham

Jacqui holds a Diploma from Loughborough University in Occupational Health & Safety Management. A fellow of both the Institution of Occupational Safety & Health (IOSH) and the International Institute of Risk and Safety Management (IIRSM). Jacqui is also a member of the Board of Governors of the IIRSM. Jacqui is Managing Director of Total Control (Anglia) Limited, providing a health and safety consultancy and training service to clients in a wide variety of organisations, including retail, manufacturing, service and local authorities. Risk assessments are undertaken for clients on a regular basis, although the company philosophy is to train employees to undertake risk assessments in their own work-place, where they will have an intimate knowledge of the day-to-day activities of their own organisation. Total Control is a City and Guilds registered NVQ centre of Occupational Health & Safety Practice, as well as providing IOSH and CIEH training courses. Jacqui’s previous books include: Tolley’s Risk Assessment Workbook Series – Retail, Tolley’s Risk Assessment Workbook Series – Stress, Recreational Diving Health & Safety Handbook, Frogman Spy and Successful Holidays – and What to do if They Are Not.