Today's Medical Assistant - 1st Edition - ISBN: 9781416044321, 9781416064725

Today's Medical Assistant

1st Edition

Clinical & Administrative Procedures

Authors: Kathy Bonewit-West Sue Hunt Edith Applegate
eBook ISBN: 9781416064725
Imprint: Saunders
Published Date: 26th November 2008
Page Count: 1232

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For the first time – all in one volume – here’s everything you need to prepare for a successful career as a medical assistant! Today’s Medical Assistant: Clinical & Administrative Procedures is a hands-on, comprehensive guide to all of the concepts and skills you need for success in today’s busy medical office: medical knowledge, clinical skills, and administrative details. No other medical assisting text provides everything you need in such a practical, accessible package! Bringing together the clinical know-how of Kathy Bonewit-West, the administrative expertise of Sue Hunt, and the anatomy and physiology knowledge of Edith Applegate, this unique text offers a single-volume, manageable approach to both clinical and administrative procedures, as well as an essential understanding of anatomy and physiology. It provides a solid foundation for success in today’s fast-paced medical office, covering all the concepts and skills needed for modern medical assisting and their application to real-life situations.

Key Features

  • Streaming video presentations of 89 procedures on four companion DVD-ROMs clarify procedures from the text and reinforce your understanding.
  • Two companion CD-ROMs offer animations, games, exercises, and other helpful activities designed to help you assess your content knowledge, improve your critical thinking skills, and make learning more interesting and effective.
  • Interactive A & P Review exercises on the CD-ROM (Body Spectrum and ArchieMD animations with exercises) help you master challenging anatomy and physiology content.
  • Evolve offers online access to additional exercises, charting/documentation examples, and externship evaluation tools.
  • More than 120 procedures are presented in a clear, step-by-step format in the text, including underlying principles and illustrations depicting the technique. Procedures also include Charting Examples to help you understand the process for charting your own procedures.
  • Includes coverage of anatomy and physiology, plus up-to-date content on the medical record (including HIPAA, electronic medical records [EMR], and advanced directives), documentation (including billing and coding), medical office terminology, medical asepsis, vital signs, pediatrics, colonoscopy, IV therapy, CLIA Waived Tests, and much more.
  • What Would You Do?/What Would You Not Do? challenges you to analyze and respond to real-life applications of case studies.
  • Apply your Knowledge questions at the end of each chapter help you assess your knowledge of the material you’ve just covered.
  • Prepare for Certification sections at the end of each chapter help you master important elements covered in medical assisting certification examinations.
  • Putting It All into Practice boxes and Memories from Externship boxes introduce realistic medical assistants so that you can witness real-life medical situations.
  • Patient Teaching boxes emphasize this important aspect of a medical assistant’s daily job.
  • An appendix of common Spanish-English phrases helps you effectively communicate with Spanish-speaking patients.
  • An appendix of helpful websites gives you valuable information on professional organizations, accrediting agencies, and agencies that provide CPR certification.

Table of Contents


1. The Health Care System

2. The Professional Medical Assistant

3. Ethics and Law for the Medical Office

4. Interacting with Patients


5. Introduction to Anatomy and Physiology

6. Integumentary System

7. Skeletal System

8. Muscular System

9. Nervous System

10. The Senses

11. Endocrine System

12. Circulatory System

13. Respiratory System

14. Digestive System

15. Urinary System

16. Reproductive System


17. Medical Asepsis and the OSHA Standard

18. Sterilization and Disinfection

19. Vital Signs

20. The Physical Examination

21. Eye and Ear Assessment and Procedures

22. Physical Agents to Promote Tissue Healing

23. The Gynecologic Examination and Prenatal Care

24. The Pediatric Examination

25. Minor Office Surgery

26. Administration of Medication and Intravenous Therapy

27. Cardiopulmonary Procedures

28. Specialty Examinations and Procedures:

Colon Procedures

Male Reproductive Health

Radiology and Diagnostic Imaging

29. Introduction to the Clinical Laboratory

30. Urinalysis

31. Phlebotomy

32. Hematology

33. Blood Chemistry and Serology

34. Medical Microbiology

35. Emergency Medical Procedures


36. The Medical Record

37. Patient Reception

38. Medical Office Computerization

39. Telephone Techniques

40. Scheduling Appointments

41. Medical Records Management

42. Written Communications

43. Mail

44. Managing Practice Finances

45. Medical Coding

46. Medical Insurance

47. Billing and Collections

48. The Medical Assistant as Office Manager

49. Obtaining Employment


A. Medical Abbreviations

B. Spanish-English Phrases

C. Community Resources for the Medical Assistant


Procedures on DVDs

(Chapters 1-16 do not contain procedures)

Chapter 17: Medical Asepsis and the OSHA Standard
17-1: Handwashing
17-2: Applying an Alcohol-Based Hand Rub
17-3: Applying and Removing Clean Disposable Gloves

Chapter 18: Sterilization and Disinfection
18-1: Sanitation of Instruments
18-2 and 18-3: Wrapping Instruments Using Paper or Muslin and Wrapping Instruments Using a Pouch
18-4: Sterilizing Articles in the Autoclave

Chapter 19: Vital Signs
19-1: Measuring Oral Body Temperature
19-2: Measuring Axillary Body Temperature
19-3: Measuring Rectal Body Temperature
19-4: Measuring Aural Body Temperature
19-5: Measuring Temporal Artery Body Temperature
19-6: Measuring Pulse and Respiration
19-7: Measuring Apical Pulse
19-8: Performing Pulse Oximetry
19-9: Measuring Blood Pressure

Chapter 20: The Physical Examination
20-1: Measuring Weight and Height
20-2 - 20-9: Positioning and Draping
20-10: Assisting with the Physical Examination

Chapter 21: Eye and Ear Assessment and Procedures
21-1: Assessing Distance Visual Acuity – Adult
21-1: Assessing Distance Visual Acuity – Child
21-2: Assessing Color Vision
21-3: Performing an Eye Irrigation
21-4: Performing an Eye Instillation
21-5: Performing an Ear Irrigation
21-6: Performing an Ear Instillation


Chapter 22: Physical Agents to Promote Tissue Healing
22-1: Applying a Heating Pad
22-2: Applying a Hot Soak
22-3: Applying a Hot Compress
22-4: Applying an Ice Bag
22-5: Applying a Cold Compress
22-6: Applying a Chemical Pack
22-7: Measuring for Axillary Crutches
22-8: Instructing the Patient in Crutch Gaits
22-9: Instructing a Patient in the Use of the Cane
22-10: Instructing a Patient in the Use of a Walker

Chapter 23: The Gynecologic Examination and Prenatal Care
23-1: Breast Self-Examination Instructions
23-2: Assisting with a Gynecological Examination
23-3: Assisting with a Return Prenatal Examination

Chapter 24: The Pediatric Examination
24-1: Measuring Weight and Length of an Infant
24-2: Measuring Head and Chest Circumference of an Infant
24-3: Calculating Growth Percentiles
24-4: Applying a Pediatric Urine Collector

Chapter 25: Minor Office Surgery
25-A: Applying Bandages
25-1: Applying and Removing Sterile Gloves
25-2 and 25-3: Opening a Sterile Package, Adding a Peel-Pack Dressing, and Pouring a Sterile Solution
25-4: Changing a Sterile Dressing
25-5: Removing Sutures and Staples
25-6: Applying Adhesive Skin Closures
25-7: Assisting with Minor Office Surgery


Chapter 26: Administration of Medication and Intravenous Therapy
26-2: Preparing an Injection
26-3: Reconstituting a Powdered Drug
26-4: Administering a Subcutaneous Injection
26-5: Administering an Intramuscular Injection
26-6: Administering an Injection using the Z-Track Method
26-7: Administering an Intradermal Injection

Chapter 27: Cardiopulmonary Procedures
27-1: Running a 12-Lead, Three Channel Electrocardiogram
27-2: Spirometry Testing

Chapter 28: Specialty Examinations and Procedures: Colon Procedures, Male Reproductive Health, and Radiology and Diagnostic Imaging
28-1, 28-2: Fecal Occult Blood Testing and Developing the Hemoccult Slide

Chapter 30: Urinalysis
30-1: Clean-Catch Midstream Specimen Collection Instructions
30-2: Chemical Testing of Urine with the Multistix 10 SG Reagent Strip
30-4: Performing a Urine Pregnancy Test

Chapter 31: Phlebotomy
31-1: Venipuncture – Vacuum Tube Method
31-2: Venipuncture – Butterfly Method

Chapter 32: Hematology
32-A: Performing a Hemoglobin Determination
32-1: Performing a Hematocrit Determination
32-2: Preparing a Blood Smear for a Differential Cell Count



Chapter 33: Blood Chemistry and Serology
33-1: Blood Glucose Measurement Using the Accu-Chek Advantage Glucose Meter
33-B: Performing a Rapid Mononucleosis Test

Chapter 34: Medical Microbiology
34-A: Rapid Strep Testing
34-2: Collecting a Specimen for a Throat Culture


Chapter 36: The Medical Record
36-2: Release of Medical Information
36-3: Preparing the Medical Record

Chapter 37: Patient Reception
37-1: Obtaining New Patient Information

Chapter 39: Telephone Techniques
39-2: Taking a Telephone Message

Chapter 40: Scheduling Appointments
40-2: Making an Appointment
40-5: Scheduling Inpatient or Outpatient Diagnostic Tests or Procedures

Chapter 41: Medical Records Management
41-1: Filing Patient Records – Alphabetic
41-2: Filing Patient Records – Numeric
41-3: Filing Reports

Chapter 42: Written Communications
42-4: Sending a Fax

Chapter 43: Mail
43-1: Processing Incoming Mail
43-3: Preparing Envelopes for Mailing

Chapter 44: Managing Practice Finances
44-1: Completing a Patient Charge Slip
44-7: Preparing a Bank Deposit

Chapter 46: Medical Insurance
46-1: Completing or Reviewing Insurance Claim Information

Chapter 47; Billing and Collections
47-1: Processing Patient Bills

Chapter 48: The Medical Assistant as Office Manager
48-1: Performing Routine Maintenance of Equipment
48-2: Taking a Supply Inventory


No. of pages:
© Saunders 2009
eBook ISBN:

About the Author

Kathy Bonewit-West

Affiliations and Expertise

Coordinator and Instructor, Medical Assistant Technology, Hocking College, Nelsonville, OH, Former member, Curriculum Review Board of the American Association of Medical Assistants

Sue Hunt

Affiliations and Expertise

Former Professor and Coordinator, Medical Assisting Program, Middlesex Community College, Lowell, MA

Edith Applegate

Affiliations and Expertise

Professor of Sciences and Mathematics, Kettering College of Medical Arts, Kettering, OH