The UX Book

The UX Book: Designing a Quality User Experience, Second Edition, excels with its comprehensive exploration of designing interaction that ensures a quality user experience. Combining breadth, depth and practical applications, this book takes a time-tested process-and-guidelines approach that not only provides readers with actionable methods and techniques, but also helps them retain a firm grounding in human-computer interaction (HCI) concepts and theory. The authors guide users through the UX lifecycle process, including contextual inquiry and analysis, requirements extraction, design ideation and creation, practical design production, prototyping, and UX evaluation.

Throughout this updated edition, the authors provide an increased emphasis on design, along with new chapters on Information Architecture. Students and practitioners alike will learn how to create and refine interaction designs that ensure a quality user experience.

• A comprehensive textbook for UX/HCI/Interaction Design students readymade for the classroom, complete with instructors’ manual, dedicated web site, sample syllabus, examples, exercises, lecture slides
• Features HCI theory, process, practice, and a host of real world stories and contributions from industry luminaries to prepare students for working in the field
• The only HCI textbook to cover agile methodology, design approaches, and a full, modern suite of classroom material (stemming from tried and tested classroom use by the authors)

Graduate and undergraduate students in user experience and UX design courses, UX practitioners, software engineers, programmers, and software testers

PART 1. INTRODUCTION
1. What is UX and UX design?
2. The Wheel: UX processes, lifecycles, methods, and technique
3. Scope, rigor, complexity, and project perspectives
4. Agile lifecycle processes and the Funnel Model of Agile UX
5. Prelude to the process chapters
6. Background: Introduction

PART 2. UNDERSTAND NEEDS
7. Usage research data elicitation
8. Usage research data analysis
9. Usage research data modeling
10. UX design requirements: User stories and requirements
11. Background: Understand Needs

PART 3. DESIGN SOLUTIONS
12. The nature of UX design
13. Bottom-up vs. top-down design
14. Generative design: Ideation, sketching, and critiquing
15. Mental models and conceptual design
16. Designing the ecology and a pervasive information architecture
17. Designing the interaction
18. Designing for emotional impact
19. Background: Design

PART 4. PROTOTYPE CANDIDATES
20. Prototyping

PART 5. EVALUATE UX
21. UX evaluation methods and techniques
22. UX evaluation: UX goals, metrics, and targets
23. Preparation for empirical UX evaluation
24. Empirical data collection methods and techniques
25. Analytical data collection methods and techniques
26. UX Evaluation: Data analysis
27. UX evaluation: Reporting results
28. Background: UX evaluation

PART 6. AGILE UX AND CONNECTIONS TO AGILE SE
29. Connecting agile UX with agile software development
30. Background: Agile connections

PART 7. AFFORDANCES AND DESIGN GUIDELINES
31. Affordances in UX design
32. The interaction cycle
33. UX design guidelines
34. Background: Affordances and UX design principles