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The Simulated Administrative Medical Office - 1st Edition - ISBN: 9780323353939, 9780323354738

The Simulated Administrative Medical Office

1st Edition

Practicum Skills for Medical Assistants powered by SimChart for the Medical Office

Author: Julie Pepper
Paperback ISBN: 9780323353939
eBook ISBN: 9780323354738
eBook ISBN: 9780323354752
Imprint: Elsevier
Published Date: 8th December 2014
Page Count: 144

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Get two weeks of job experience under your belt with The Simulated Administrative Medical Office: Externship Practice for Medical Assisting! This simulated practicum walks you through ten days on the job as an administrative medical assistant working in the front office of a medical practice. Clear, step-by-step instructions show you how to complete tasks — such as patient scheduling, billing, and insurance — using SimChart for the Medical Office. The guide also reinforces points of professionalism to ensure you’ll be well prepared to succeed in your actual externships and future AMA career!

* This product ISBN does NOT include a SimChart for the Medical Office access code.  To purchase the text + SimChart package, please use ISBN 9780323374712.

Key Features

This product does NOT include a SimChart for the Medical Office access code.  To purchase the text + SimChart package, please use ISBN 9780323374712.

  • 50 tasks each simulate an actual administrative duty of the medical assistant — such as managing patient scheduling, insurance, or billing — to develop your front office skills.
  • Step-by-step instructions simplify the daily tasks and make simulations and practice more realistic.
  • Examples of forms and supplies are included online to use in completing assigned daily tasks.
  • Tasks are fully aligned with CAAHEP and ABHES competencies for medical assisting, including the newest CAAHEP standards.

Table of Contents

Day One
TASK 1.1 Risk Management
TASK 1.2 Preparing the Schedules
TASK 1.3 Scheduling Telephone Appointments and Inpatient Consultations
TASK 1.4 Written Communications
TASK 1.5 Records Management and Patient List
Day Two
TASK 2.1 Patient List
TASK 2.2 Patient Reception
TASK 2.3 Scheduling Appointments
TASK 2.4 Medical Transcription
TASK 2.5 Scheduling Emergency or Urgent Appointments
Day Three
TASK 3.1 Patient Reception and Referral
TASK 3.2 Medical Transcription
TASK 3.3 Insurance Claim Form
TASK 3.4 Written Communications
TASK 3.5 Preparing the Superbill
Day Four
TASK 4.1 Telephone Messages and Appointment Schedule 
TASK 4.2 Correspondence and Mail
TASK 4.3 Scheduling Appointments
TASK 4.4 Records Management
Day Five
TASK 5.1 Medical Transcription
TASK 5.2 Posting Charges to a Superbill
TASK 5.3 Billing and Banking Procedures
TASK 5.4 Financial Management
Day Six
TASK 6.1 Internet Research
TASK 6.2 Establishing a Meeting
TASK 6.3 Telephone Messages
TASK 6.4 Scheduling Appointments
Day Seven
TASK 7.1 Insurance Claim Forms
TASK 7.2 Patient Reception
TASK 7.3 Scheduling Nursing Home Services
TASK 7.4 Telephone Messages
TASK 7.5 Scheduling Appointments
TASK 7.6 Scheduling Surgeries
TASK 7.7 Medical Records
Day Eight
TASK 8.1 Office Management
TASK 8.2 Inventory Management 
TASK 8.3 Telephone Messages
TASK 8.4 Medical Transcription
Day Nine
TASK 9.1 Patient Registration Record
TASK 9.2 Health History Form
Day Ten
TASK 10.1 Obtaining Information from the EHR
TASK 10.2 Other Dashboard Features
TASK 10.3 Identifying EHR Features
TASK 10.4 Additional EHR Features


No. of pages:
© Elsevier 2015
8th December 2014
Paperback ISBN:
eBook ISBN:
eBook ISBN:

About the Author

Julie Pepper

Affiliations and Expertise

Medical Assistant Instructor, Chippewa Valley Technical College, Eau Claire, Wisconsin