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The Patron-Driven Library - 1st Edition - ISBN: 9781843347361, 9781780634029

The Patron-Driven Library

1st Edition

A Practical Guide for Managing Collections and Services in the Digital Age

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Author: Dee Ann Allison
Paperback ISBN: 9781843347361
eBook ISBN: 9781780634029
Imprint: Chandos Publishing
Published Date: 30th September 2013
Page Count: 374
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Table of Contents


List of figures and tables

List of abbreviations


About the author

Introduction: patron centered libraries

Part I: Libraries and library users changing with the times

Chapter 1: From the White House conferences and the golden age of libraries to challenges forlibraries in the age of digital information


Lessons from the White House conferences on libraries and information services

Rising costs and reduced budgets

Consortia: power in numbers

Big deals and rising serial costs

Cautions against exclusive contracts

Relationships between electronic publishers and librarians

Chapter 2: A culture of technology


Millennials are different

Millennials as plugged-in patrons

Millennials as librarians

Managing the generation gap

A final word on the influence of technology

Part II: The rise of the librarian: Service over collections

Chapter 3: A focus on readers


Enhancing the user experience

Digital libraries

Mobile libraries

Cloud computing

Website design

Searching motion and image: the next generation of indexing

Collective intelligence

The engaged librarian

Social networking sites

Practices, policies and privacy: three Ps for social media

Chapter 4: Information literacy and social networks


A new model for research

The new digital divide

Teaching the web

Collaboration and collective intelligence for learning

Web 2.0

Online tutorials

The librarian as learning object

Everyone who works here is a teacher

The case for lifelong learning

Chapter 5: Collaborative collections


Patron-driven acquisition (PDA)

ILL purchasing

The role of social media in acquisitions

The economics of shelf-ready

Building consortia collections

The art of negotiation

Best practices for contract negotiations with vendors

Cold calls from vendors

Negotiating with library administrators and staff

Overcoming the fear factor in negotiations

Provisions for contract changes

SERU licenses for copyright and ONIX-PL for efficiencies

The open source choice

Chapter 6: The librarian as advocate


There used to be a librarian for that at News of the World

Advocacy and marketing

Memorable brand names

Content marketing

Marketing through social media

Marketing ideas

Reaching politicians

Connecting advocacy, marketing and assessment

Chapter 7: Metrics for decisions


Regional and national trends for measuring library performance

Local assessment methodology

Collection assessment tools

Digital assessment

Website analytics

Usability studies

Assessing social media

Assessing services

Return on investment

Impact studies

Chapter 8: The extensible library


The extensible library

Bringing a sand box to the library

Leveraging technology

Single sign-on and proxies

RFID, NFC and QR codes

Access services: document delivery/ILL

Espresso for print-on-demand

Reference services

Virtual reference services

Technical services

Electronic resource management

The catalog and discovery tools

Database and full-text sources

Reference managers

Link resolvers

Google Scholar

The library’s web presence

Loyalty programs

Chapter 9: Digital collections


E-formats for e-books

E-books in libraries

E-books for consumers

Digitization in libraries

Digital text formats

Managing born digital collections

Google, Microsoft and OCA digitization projects

Preservation by digitization and digital preservation

Chapter 10: Data repositories, open source and the library


Changing publishing models

The library as publisher


Digital repositories

It’s all about the data

Metadata for repositories

The new math of open source

Chapter 11: The new professional librarian


Non-traditional jobs for non-traditional librarians

New jobs for digital librarians

Using the web for career growth

Managing the patron centered library

The empowered workforce

Managers for the engaged workforce

Change management

Encouraging a climate of assessment

Finding money

Chapter 12: Whither the library?


The library as architecture

Accommodations for disabled patrons

The facility as a learning commons

The facility as a play space

Collecting information on facility use

Special collections: the jewels of the library

The future of the library





Libraries in the USA and globally are undergoing quiet revolution. Libraries are moving away from a philosophy that is collection-centered to one focused on service. Technology is key to that change. The Patron Driven Library explores the way technology has moved the focus from library collections to services, placing the reader at the center of library activities. The book reveals the way library users are changing, and how social networking, web delivery of information, and the uncertain landscape of e-print has energized librarians to adopt technology to meet a different model of the library while preserving core values. Following an introduction, the first part begins with the historical milieu, and moves on to current challenges for financing and acquiring materials, and an exploration of why the millennial generation is transformational. The second part examines how changes in library practice can create a culture for imagining library services in an age of information overflow. The final chapter asks: Whither the library?

Key Features

  • Provides a synthesis of current research on the impact of technology on behaviour, and connecting it with library services
  • Offers examples and practical advice for incorporating technology to meet user expectations and assess services
  • Suggests management techniques to overcome barriers to change and technology innovation


Library administrators, librarians, students of library and information science


No. of pages:
© Chandos Publishing 2013
30th September 2013
Chandos Publishing
Paperback ISBN:
eBook ISBN:


"...a well-written guide for the academic librarian, equipping him or her with the knowledge to respond to the evolving modern library...I recommend this book for librarians in universities or higher education colleges and anyone with an interest in the future direction of academic libraries."--Australian Library Journal,September 2 2014

Ratings and Reviews

About the Author

Dee Ann Allison

Dee Ann Allison

Dee Ann Allison is a Professor in the University Libraries at the University of Nebraska-Lincoln in the USA. With over 30 years’ experience in working libraries and over 10 years’ experience with information technology, she is best known as an advocate for technology innovation to improve the user experience. Her research includes evaluation of discovery tools, and designing artificial intelligence for use in reference.

Affiliations and Expertise

University of Nebraska-Lincoln, USA