The Patron-Driven Library

The Patron-Driven Library

A Practical Guide for Managing Collections and Services in the Digital Age

1st Edition - September 30, 2013

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  • Author: Dee Ann Allison
  • Paperback ISBN: 9781843347361
  • eBook ISBN: 9781780634029

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Libraries in the USA and globally are undergoing quiet revolution. Libraries are moving away from a philosophy that is collection-centered to one focused on service. Technology is key to that change. The Patron Driven Library explores the way technology has moved the focus from library collections to services, placing the reader at the center of library activities. The book reveals the way library users are changing, and how social networking, web delivery of information, and the uncertain landscape of e-print has energized librarians to adopt technology to meet a different model of the library while preserving core values. Following an introduction, the first part begins with the historical milieu, and moves on to current challenges for financing and acquiring materials, and an exploration of why the millennial generation is transformational. The second part examines how changes in library practice can create a culture for imagining library services in an age of information overflow. The final chapter asks: Whither the library?

Key Features

  • Provides a synthesis of current research on the impact of technology on behaviour, and connecting it with library services
  • Offers examples and practical advice for incorporating technology to meet user expectations and assess services
  • Suggests management techniques to overcome barriers to change and technology innovation


Library administrators, librarians, students of library and information science

Table of Contents

  • Dedication

    List of figures and tables

    List of abbreviations


    About the author

    Introduction: patron centered libraries

    Part I: Libraries and library users changing with the times

    Chapter 1: From the White House conferences and the golden age of libraries to challenges forlibraries in the age of digital information


    Lessons from the White House conferences on libraries and information services

    Rising costs and reduced budgets

    Consortia: power in numbers

    Big deals and rising serial costs

    Cautions against exclusive contracts

    Relationships between electronic publishers and librarians

    Chapter 2: A culture of technology


    Millennials are different

    Millennials as plugged-in patrons

    Millennials as librarians

    Managing the generation gap

    A final word on the influence of technology

    Part II: The rise of the librarian: Service over collections

    Chapter 3: A focus on readers


    Enhancing the user experience

    Digital libraries

    Mobile libraries

    Cloud computing

    Website design

    Searching motion and image: the next generation of indexing

    Collective intelligence

    The engaged librarian

    Social networking sites

    Practices, policies and privacy: three Ps for social media

    Chapter 4: Information literacy and social networks


    A new model for research

    The new digital divide

    Teaching the web

    Collaboration and collective intelligence for learning

    Web 2.0

    Online tutorials

    The librarian as learning object

    Everyone who works here is a teacher

    The case for lifelong learning

    Chapter 5: Collaborative collections


    Patron-driven acquisition (PDA)

    ILL purchasing

    The role of social media in acquisitions

    The economics of shelf-ready

    Building consortia collections

    The art of negotiation

    Best practices for contract negotiations with vendors

    Cold calls from vendors

    Negotiating with library administrators and staff

    Overcoming the fear factor in negotiations

    Provisions for contract changes

    SERU licenses for copyright and ONIX-PL for efficiencies

    The open source choice

    Chapter 6: The librarian as advocate


    There used to be a librarian for that at News of the World

    Advocacy and marketing

    Memorable brand names

    Content marketing

    Marketing through social media

    Marketing ideas

    Reaching politicians

    Connecting advocacy, marketing and assessment

    Chapter 7: Metrics for decisions


    Regional and national trends for measuring library performance

    Local assessment methodology

    Collection assessment tools

    Digital assessment

    Website analytics

    Usability studies

    Assessing social media

    Assessing services

    Return on investment

    Impact studies

    Chapter 8: The extensible library


    The extensible library

    Bringing a sand box to the library

    Leveraging technology

    Single sign-on and proxies

    RFID, NFC and QR codes

    Access services: document delivery/ILL

    Espresso for print-on-demand

    Reference services

    Virtual reference services

    Technical services

    Electronic resource management

    The catalog and discovery tools

    Database and full-text sources

    Reference managers

    Link resolvers

    Google Scholar

    The library’s web presence

    Loyalty programs

    Chapter 9: Digital collections


    E-formats for e-books

    E-books in libraries

    E-books for consumers

    Digitization in libraries

    Digital text formats

    Managing born digital collections

    Google, Microsoft and OCA digitization projects

    Preservation by digitization and digital preservation

    Chapter 10: Data repositories, open source and the library


    Changing publishing models

    The library as publisher

    ISSNs, EISSNs, ISBNs and DOIs

    Digital repositories

    It’s all about the data

    Metadata for repositories

    The new math of open source

    Chapter 11: The new professional librarian


    Non-traditional jobs for non-traditional librarians

    New jobs for digital librarians

    Using the web for career growth

    Managing the patron centered library

    The empowered workforce

    Managers for the engaged workforce

    Change management

    Encouraging a climate of assessment

    Finding money

    Chapter 12: Whither the library?


    The library as architecture

    Accommodations for disabled patrons

    The facility as a learning commons

    The facility as a play space

    Collecting information on facility use

    Special collections: the jewels of the library

    The future of the library




Product details

  • No. of pages: 374
  • Language: English
  • Copyright: © Chandos Publishing 2013
  • Published: September 30, 2013
  • Imprint: Chandos Publishing
  • Paperback ISBN: 9781843347361
  • eBook ISBN: 9781780634029

About the Author

Dee Ann Allison

Dee Ann Allison
Dee Ann Allison is a Professor in the University Libraries at the University of Nebraska-Lincoln in the USA. With over 30 years’ experience in working libraries and over 10 years’ experience with information technology, she is best known as an advocate for technology innovation to improve the user experience. Her research includes evaluation of discovery tools, and designing artificial intelligence for use in reference.

Affiliations and Expertise

University of Nebraska-Lincoln, USA

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