Skip to main content

Save up to 30% on Elsevier print and eBooks with free shipping. No promo code needed.

Save up to 30% on print and eBooks.

The Moderator's Survival Guide

Handling Common, Tricky, and Sticky Situations in User Research

  • 1st Edition - September 25, 2013
  • Authors: Donna Tedesco, Fiona Tranquada
  • Language: English
  • Paperback ISBN:
    9 7 8 - 0 - 1 2 - 4 0 4 7 0 0 - 6
  • eBook ISBN:
    9 7 8 - 0 - 1 2 - 4 0 4 7 1 4 - 3

The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you’ll find guidance for nearly 10… Read more

The Moderator's Survival Guide

Purchase options

LIMITED OFFER

Save 50% on book bundles

Immediately download your ebook while waiting for your print delivery. No promo code is needed.

Institutional subscription on ScienceDirect

Request a sales quote

The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you’ll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews.

As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way.