- Print ISBN 9781843345879
- Electronic ISBN 9781780631929
List of figures and tables
Chapter 1: Introduction – learning lessons
Learning as a basic instinct
Learning in organisations
Lessons learned systems in organisations
How well do they work?
The value of learning lessons
Chapter 2: Elements of a lesson learning system
Lesson learning approaches in the 15th century
What is a ‘lesson learned’?
The steps in learning a lesson
Closing the learning loop
Trial and error, or trial and success?
Chapter 3: Lessons learned approaches
Formal collect systems
Informal collect systems
Formal connect systems
Informal connect systems
A blended approach
Chapter 4: Principles of lesson identification
When to identify lessons?
The principles of lesson identification
Aiming for the ‘quality lesson’
Examples of poor lessons
Stories and lessons
Self-identification of lessons versus lesson identification processes
The questioning process – the metaphor of the tree
Roles and accountabilities in lesson identification
Chapter 5: Processes of lessons identified
Post-project reviews or retrospects
After action reviews
Individual learning interviews
Evaluations and assessments
Chapter 6: Writing down the lessons
Each lesson stands alone
The lesson needs to be easy to follow and well structured
How much context?
Who is the audience?
Quality assurance and validation
Lessons must lead to action
Chapter 7: Taking action
Will there always be an action?
What sort of actions are needed?
How do you decide the action?
Who assigns the action?