The Leadership Scorecard

1st Edition

ROI for Leaders

Authors: Jack J. Phillips Lynn Schmidt
Paperback ISBN: 9780750677646
Imprint: Butterworth-Heinemann
Published Date: 19th May 2004
Page Count: 317


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Strong leaders are essential to business success, which makes leadership development a business imperative in today’s competitive environment. Leaders are needed that can do more than manage - leaders are needed that can make a business great. In addition, there is increasing pressure on organizations to demonstrate the wise investment of development dollars. This requires the effective use of leadership development methods, as well as the ability to demonstrate the success of those methods. The Leadership Scorecard combines an explanation and discussion on best practice leadership development methods and incorporates ROI measurement & evaluation methodology.

Key Features

· Helps HR practitioners implement & evaluate leadership development programs · Shows how to communicate and overcome barriers to implementation · Combines theory and practical case studies to illustrate developing a scorecard approach


HR Directors and Managers; internal practitioners/consultants, OD Directors & Managers and Line Managers

Table of Contents

Part 1:Leadership Scorecard Foundation;Developing Leaders;Creating the leadership scorecard;Part 11:Leadership scorecard methodology;Measuring indicators, satisfaction and learning;Measuring application and business impact;Isolating the effects of a leadership development program;Converting business measures to monetary benefits;Tabulating leadership development program costs;Calculating the roi;identyfying the intangible benefits; Part 111: Leadership Scorecard implementation considerations;Communicating results and overcoming resistance;Forecasting an ROI;Part 1V:Leadership Scorecard case studies; Executive Coaching.


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© Butterworth-Heinemann 2004
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About the Author

Jack J. Phillips

Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI Methodology™, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles.

Affiliations and Expertise

Developer of the ROI Methodology and Chair of the ROI Institute, Inc.

Lynn Schmidt

Lynn Schmidt is Vice President, Learning and Development, for Charter University at Charter Communications. Previously Director of Nextel Communications' Leadership Institute and Chairperson of the ASTD ROI Network Advisory Committee, in 2002 she received the Jack and Patti Phillips ROI Practitioner of the Year Award.

Affiliations and Expertise

Vice President, Learning and Development, for Charter University at Charter Communications.


"The Leadership Scorecard does an outstanding job of connecting decisions about investment in the development of leadership talent to the competitive and financial success of the enterprise. It also provides practitioners and executives with a clear decision methodology to determine their optimal investment in leadership talent, as well as tools to document the impact of those investment decisions. A must for anyone involved in the development of leaders." --Walter L. Jackson, Ph.D., Vice President, Talent Management & Strategic Staffing, Hartford Financial Services Group "The Leadership Scorecard is a real gift to our understanding of the relationship between leadership and sustainable business success. The books comprehensive coverage not only helps us to demonstrate the added value of leadership development but also provides a smart tool to sway the core of our corporate values. You will gain a significant return on investment if you apply Jack Phillips and Lynn Schmidt’s systematic how-to approach." --Diederick Stoel, CEO & President, ProfitWise, the Netherlands "In this volume, Jack Phillips and Lynn Schmidt have provided a sorely needed, robust methodology for measuring the ROI of leadership development, with the added contribution of providing strategies for converting data into monetary values. Their practical guidelines should command the attention of those charged with oversight of the company leadership development process as well as members of the top management team." -- Robert J. Kramer, Ph.D., Principal Researcher for Leadership Development and Organization Effectiveness, The Conference Board