The Handbook of Global User Research

The Handbook of Global User Research

1st Edition - September 30, 2009

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  • Author: Robert Schumacher
  • Paperback ISBN: 9780123748522
  • eBook ISBN: 9780080889726

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User research is global – yet despite its pervasiveness, practitioners are not all well equipped to work globally. What may have worked in Nigeria may not be accepted in Russia, may be done differently in Brazil, may partly work in China, and may completely fail in Kuwait. And what often goes less noticed, but can be equally vexing are technical, logistical and planning issues such as hiring qualified translators, payment procedures, travel issues, setting up facilities and finding test participants.The Handbook of Global User Research is the first book to focus on global user research. The book collects insight from UX professionals from nine countries and, following a typical project timeline, presents practical insights into the preparation, fieldwork, analysis and reporting, and overall project management for global user research projects. Any user experience professional that works on global projects -- including those new to the field, UX veterans who need information on this expanding aspect of user research, and students -- will need this book to do their job effectively.

Key Features

  • Presents the definitive collection of hard won lessons from user research professionals around the world
  • Includes real-world examples of global user research challenges and provides approaches to these issues
  • Contains anecdotes and hard-won from the field that illustrate actionable tactics for practitioners


User experience professionals and researchers worldwide, customer experience manager, usability analyst, human factors engineer (analyst, specialist, manager), software/web developers, market researchers, quality personnel, information architects, business analysts, students interested in field work, managers, and product designers who conduct user research globally

Table of Contents

  • 1. Foundations and definition of user research
    1.1 Globalization, localization, and user research
    1.2 Origins of user research
    1.3 What is user research
    1.4 Getting the terms right
    1.5 Dynamic nature of user research
    1.6 User researc and other disciplines
    1.7 Models of global user research
    1.8 What is this book about

    2. Project management
    for global research
    2.1 Introduction
    2.2 Engaging stakeholders in research activities
    2.3 Planning international studies
    2.4 Finding quality in-country resources
    2.5 Managing an international project team
    2.6 Key takeaways

    3. Preparation
    3.1 Introduction
    3.2 Understanding research objectives and target user groups
    3.3 Reviewing the stimuli
    3.4 Creating the test plan
    3.5 Recruiting
    3.6 Developing the moderator's guide
    3.7 Localizing the moderator's guide
    3.8 Sharing materials with local teams
    3.9 Briefing with local teams
    3.10 Local pilot testing
    3.11 Key takeaways

    4. Fieldwork For Global User Research Projects
    4.1 Introduction
    4.2 Planning logistics for a global study
    4.3 Preparing test materials for a global study
    4.4 Assembling and training the team
    4.5 Conducting the fieldworl
    4.6 Analyzing data and reporting results
    4.7 Key takeaways

    5. Analysis and Reporting
    5.1 Introduction
    5.2 Planning analyses for global projects
    5.3 Collaborating and sharing analyses from each locale
    5.4 Reporting and presenting results
    5.5 Key takeaways

    6. Global user research methods
    6.1 Introduction
    6.2 Ethnographic studies
    6.3 Focus groups
    6.4 Eye tracking
    6.5 Unmoderated remote usability testing
    6.6 Web analytics
    6.7 Online surveys
    6.8 Personas

    7. User research throughout the world
    7.1 Introduction
    7.2 Australia
    7.3 Brazil
    7.4 China
    7.5 Denmark
    7.6 Finland
    7.7 France
    7.8 Germany
    7.9 India
    7.10 Italy
    7.11 Japan
    7.12 Korea
    7.13 Malaysia
    7.14 The Netherlands
    7.15 New Zealand
    7.16 Russia
    7.17 Spain
    7.18 Switzerland
    7.19 Turkey
    7.20 United Arab Emirates
    7.21 United Kingdom
    7.22 United States

    8. The role of professional organizations in user research
    8.1 Introduction
    8.2 Making the most out of a professional network
    8.3 The local chapters of professional organizations
    8.4 Professional organizations in a global market
    8.5 Organizations and research
    8.6 World Usability Day as an example
    8.7 Directory of organizations
    8.8 Key takeaways

    9. The impact of culture on user research
    9.1 Introduction: How culture impacts user research
    9.2 The implications of context to user research
    9.3 The impact of the development process on cross-cultural user research
    9.4 A model for understanding the impact of culture on user research
    9.5 The impact on user research of the cultural differences between moderators
    9.6 The culture of nations and organizations and its implications on user research
    9.7 Cognitive differences between East and West and their relationship to user research
    9.8 Key takeaways

    10. Closing Thoughts

Product details

  • No. of pages: 336
  • Language: English
  • Copyright: © Morgan Kaufmann 2009
  • Published: September 30, 2009
  • Imprint: Morgan Kaufmann
  • Paperback ISBN: 9780123748522
  • eBook ISBN: 9780080889726

About the Author

Robert Schumacher

Robert Schumacher, Ph.D., User Centric, Inc. Managing Director

Robert M. Schumacher is Managing Director at User Centric, Inc., a leading global user research firm, and CEO of User Experience Ltd., the first foreign-owned user research firm in Beijing, China.. He was one of the driving forces behind the formation of the User Experience Alliance. He speaks frequently on user experience and user research at national and international conferences, holds several patents, and has written dozens of professional and academic papers. In 20 years of professional experience, Bob has held technical and management positions in the telecommunications industry in human factors, new product development, and project management.

Affiliations and Expertise

User Centric, Inc. Managing Director

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