1. Foundations: identifying necessary changes; safeguarding coherence and improving the efficiency of the IT system; improving speed of installation; the metaphor of the city; concepts and rules; urbanism of the city and IT systems; urbanism rules; the infrastructure.
2. Illustration of the approach: i. the tour operator case study. ii. Urbanism and strategy: harnessing and modelling the strategy; objectives model; enterprise diagram; case study. iii. urbanism and business processes: business processes cartography; process modelling; evaluation and improvement of processes; case study. iv. Urbanism and functional architecture: functional and business architecture; the urbanism rules; case study. v. urbanism and software architecture: software and functional architecture; software cartography; transition from target functional architecture to target software architecture; case study.
3. The methodological approach: defining the target and the associated migration plan; construction of the solution; urbanisation process of IT system.
4. The dynamic of the actors: the participants and their roles; skills, techniques and tools; new approach to relationship between project ownership and management; the urbanism focus group.