The Effective Measurement and Management of ICT Costs and Benefits

This is a new and extensively updated edition of one of leading and authoritive books on the subject of IT costs and benefits. Since it was first published in the early 1990s, this book has established itself as the most comprehensive and complete approach to understanding the economics of how information is used to boost the efficiency or effectiveness of companies. The ideas in this book are used extensively in business, and the book is widely adopted and recommended at leading business schools around the world.

This book will show you: How to use cost benefits analysis or business case accounting How to use user satisfaction surveys and value for money studies How to integrate IT benefit delivery into IT project management

This book covers a wide spectrum of IT cost and benefit solutions, ranging from business case accounting and user satisfaction studies right through to the business processes which need to be in place in order to ensure the effective measurement and management of IT costs and benefits. This book takes you through a basic understanding of the issues involved and onto the detail of how to perform the techniques required to measure and thus mange IT costs and benefits.

The rapidly increasing level of expenditure on information technology in most organisations is one reason why IT benefits management has become an important business concern. Top management have begun to insist that much more attention be paid to the economic aspects of information systems.

New to the third edition: The evolution of thinking in ICT costs and benefits; management instinct; the chapter on Identification and Treatment

• Gives you a basic framework to help you understand the economic and financial issues of IT investment
• Covers all practical aspects of business case accounting, ranking techniques, user information system surveys IT costs and benefits analysis
• Provides you with an IT Assessment Metric - allows you to measure your firms progress towards obtaining maximum value from information technology procured

Accountants; Business Analysts; I.T. Managers; I.T. Directors; CEOs; CIOs.

Why evaluate information technology; Aspects of the IT investment decision process; Issues and techniques for IT evaluation; IT cost control; IT business case accounting; Risk analysis; Value for money; Designing IT surveys for benefit measurement; Evaluation and project management; ICT evaluation; The evaluation of an outsourcing contract.