The Conductive Organization

1st Edition

Building Beyond Sustainability

Authors: Hubert Saint-Onge Charles Armstrong
Paperback ISBN: 9780750677356
Imprint: Butterworth-Heinemann
Published Date: 27th April 2004
Page Count: 249

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Description

An organization's culture lies at the heart of its ability to perform. In the knowledge economy, new rules are emerging and organizations must rethink how they will compete by leveraging their tacit knowledge - their intangible assets - in order to create and sustain a strategic advantage. In this book, Hubert Saint-Onge and Charles Armstrong, two corporate leaders who have been in the forefront of using knowledge management to gain strategic advantage, focus on knowledge-based customer relationships, innovative internal structures, and self-initiated learning cultures, in order to explain the building blocks that must be in place to create and sustain a knowledge-based culture within organizations—a culture that they argue is integral to a high-performance organization.

An organization's culture lies at the heart of its ability to perform. In the knowledge economy, new rules are emerging and organizations must rethink how they will compete by leveraging their tacit knowledge - their intangible assets - in order to create and sustain a strategic advantage. In this book, Hubert Saint-Onge and Charles Armstrong, two corporate leaders who have been in the forefront of using knowledge management to gain strategic advantage, focus on knowledge-based customer relationships, innovative internal structures, and self-initiated learning cultures, in order to explain the building blocks that must be in place to create and sustain a knowledge-based culture within organizations—a culture that they argue is integral to a high-performance organization.

This book provides a blueprint for creating and leading organizations with strong knowledge-based cultures to achieve breakthrough performance. Using the idea of conductivity, the authors describe the successful organization of the future as one that increases the quality and flow of knowledge within the organization and within its network of suppliers, customers, and other c

Key Features

  • Hubert Saint-Onge has been named one of the top ten knowledge management practitioners internationally (Forbes)
  • S.A. Armstrong, a manufacturing company run by co-author Charles Armstrong, has been cited as one of the most innovative knowledge-era companies in North America
  • Filled with real-life stories of how both authors have implemented their ideas in the banking, insurance, and manufacturing industries

Readership

Senior executives; Chief Knowledge Officers and other executives charged with managing organizational change and knowledge

Table of Contents

Chapter 1: The Conductive Organization Chapter 2: The Customer Imperative Chapter 3: The Knowledge Capital Model Chapter 4: Customer Calibration Chapter 5: Strategy Making Chapter 6: Internal and External Branding: The Character of the Conductive Organization Chapter 7: Culture: The Collective Mindsets of the Conductive Organization Chapter 8: Structure: The Custodians of Conductivity Chapter 9: Systems: Generating Capabilities Chapter 10: A New Leadership Agenda Chapter 11: From Conductive to Highly Conductive - The Evolving Organization Glossary Figures

Details

No. of pages:
249
Language:
English
Copyright:
© Butterworth-Heinemann 2004
Published:
Imprint:
Butterworth-Heinemann
Paperback ISBN:
9780750677356

About the Author

Hubert Saint-Onge

Hubert Saint-Onge is the Chief Executive Officer of Konverge Digital Solutions Corp., a Toronto-based firm of practitioners that implements fully integrated knowledge strategies based on optimized business processes and custom technology solutions. Mr. Saint-Onge is also the former Senior VP, Strategic Capabilities at Clarica Life Insurance Company, Waterloo, Ontario.

Affiliations and Expertise

Chief Executive Officer, Konverge Digital Solutions Corp., former Senior VP, Strategic Capabilities at Clarica Life Insurance Company, Waterloo, Ontario.

Charles Armstrong

Charles Armstrong, President and CEO, S.A. ArmstrongCharles Armstrong received a B.Sc. (Engineering) from the University of Guelph, Ontario and a Masters of Business Administration in International Business from the University of London, Ontario. After three years of gaining International Banking and Treasury experience at The Bank of Nova Scotia in their Western Hemisphere International Regional office, Mr. Armstrong joined the World Corporation Group at Citibank. The World Corporation Group was responsible for global matrix relationship management of Citibank’s multinational customers. In 1979, Mr. Armstrong joined S.A. Armstrong Limited, a third generation family business engaged in the manufacturing and distribution of engineered fluid handling products such as pumps, valves and heat transfer equipment. S.A. Armstrong Limited manufactures products in four plants in Canada, the United States and the United Kingdom. They sell their products in North America, Europe, the Mid East, the Far East and South America through direct sales and distribution networks. Armstrong is known world wide for many pioneering and innovative products primarily focused at the building and general industrial markets. Canary Wharf in London is one of the many prestigious buildings around the world that uses Armstrong’s capabilities and products. In 1990, Mr. Armstrong became President of the 60 year-old family business and since that time has managed the transformation of the company into a broad based entrepreneurial organization committed to becoming a market leader through innovation and relationship building. To set the foundation for this vision, Mr. Armstrong began a series of initiatives designed to develop the leadership qualities of all managers. He conceived and introduced the Armstrong Enterprise Capital Model to help facilitate a greater awareness of the importance of intangible assets. The model is used to illustrate how the interaction between the assets is

Affiliations and Expertise

President and CEO, S.A. Armstrong, Ontario, Canada

Reviews

"This book is a personal and insightful guide for organizations wishing to better engage with the knowledge economy. It is deeply grounded in the authors own experiences, which makes their recommendations that much more cogent and sensible." - Laurence Prusak, Distinguished Scholar in Residence, Babson College, USA "Saint-Onge and Armstrong's work couldn't have come at a better time. In an era of growing institutional failure and emphasis on transparency, The Conductive Organization provides a blueprint for creating organizations that are truly calibrated to customer needs, reliant on value-based relationships with stakeholders, and centered on knowledge capital. An accessible read, based on theory but long on practice, this book challenges us all to rethink strategies for how organizations can exceed expectations." - Leif Edvinsson, The world´s first director of Intellectual Capital, The world´s first holder of a professorship on Intellectual Capital, Lund University, Sweden, 1998 "Brain of the Year" "The Conductive Organization presents compelling insight on organizational and knowledge strategies that leaders can take to gain a competitive advantage. The premise that a connected enterprise is empowered through conductivity puts the customer at the center. Conductivity realizes the full potential of technology, and goes way beyond it. Any leader who wants to succeed will want to put this book on their list of must reads." - Mary Lee Kennedy Director, Knowledge Network Group, Microsoft Corporation "My prediction is that The Conductive Organization will become the most conductive new idea in management circles and business schools around the world. The central idea that all organizational structures in processes must become customer dictated is currently being written about by other authors, but only a