The Complete Business Process Handbook - 1st Edition - ISBN: 9780128030684, 9780128030691

The Complete Business Process Handbook

1st Edition

Leading Practices of the Outperformers, Volume 3

Authors: Mark von Rosing George Etzel
eBook ISBN: 9780128030691
Paperback ISBN: 9780128030684
Imprint: Morgan Kaufmann
Published Date: 1st June 2029
Page Count: 464
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The Complete Business Process Handbook: Leading Practices of the Outperformers, Volume 3, is the first of its kind to unveil how those who are ready can re-use and replicate award winning real-life examples from many of the Fortune 500 and public sector organizations that apply BPM to stand out. Learn how the leaders outthink, outcompete, and outperform the market.

Volume 3 is a practical guide for executives, practitioners, and students alike, with plenty of hands-on descriptions. This book offers pragmatic instructions and a structured approach to using repeatable sequences of best practices required to achieve the best results.

Written by authorities and industry leaders that shape the way we think and work with business processes today. Discover well-defined patterns of success and how to innovate, improve competitive advantage, drive digital transformation, and rethink your processes. Contains real-life examples and award winning cases from innovators, pioneers, and industry outperformers who show how early adopters of BPM practices improved their business.

Key Features

  • Shows how leaders apply BPM to deliver sustainable growth and digital transformation, adapt Industry 4.0, and meet customer demands
  • Explores patterns of successful BPM implementations that deliver a profound impact
  • Features well-defined BPM practices that take advantage of disruptive forces to outthink, outcompete, and outperform
  • Offers a structured way to thinking and modeling, as well as implementing BPM to improve competitive advantage
  • Demonstrates how to achieve real outcomes with an aligned and integrated operating model, and how to beat the odds and lead a successful transformation
  • Teaches how to build a successful change platform and how to get strategy execution right: from business model to process management.
  • Discusses how to apply risk oriented process modeling


Process practitioners (managers, business analysts, business process architects); students in BPM programs, some Lean and Six Sigma professionals

Table of Contents

Chapter 1: FOREWORD - Learning from the leaders
Chapter 2: BPM cases
Carlsberg (LEADing BPM Practice Award Winner 2013 on most Effective Use of BPM Technology)
LEGO Systems A/S (2013 Gartner BPM Excellence Award Winner)
Saxo Bank (LEADing BPM Practice Award Winner 2013 on Way of THINKING and WORKING)
FLSmidth (LEADing BPM Practice Award Winner 2013 on Business Process Innovation)
Novozymes (LEADing BPM Practices Award Winner 2013 on Best Business Outcome Driven by BPM)
Mærsk (LEADing BPM Practice award winner)
German Federal Employment Agency (LEADing BPM Practice Award Winner 2013 on Process Excellence Achievement)
Application consolidation - example SAP
Advanced Automation, example on Procure to Pay flow, Canada Health Service
Procter & Gamble
Chapter 3: Lessons Learned
Academic: EPILOGUE


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© Morgan Kaufmann 2018
Morgan Kaufmann
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About the Author

Mark von Rosing

Prof. Mark von Rosing is in every way an innovator impacting developments, standards, frameworks, methods and approaches around the world. For over 15 years he has taught in different universities around the world.

He founded in 2004, the Global University Alliance (GUA), the largest non-vendor academic platform for academic collaboration. As a part of the GUA work he has been involved of developing 96 Enterprise Standards and 51 Industry Standards, both with ISO, OMG, LEADing Practice, NATO and many more. Founding LEADing Practice, the fastest growing community with +3900 practitioners.

Some of the major focus areas are among others:

• Academic research focus on Enterprise DNA, Business Model, BPM, EA, Value Modelling, Case Management and Social Media

• Member & Co-developer of the OMG-Object Management Group standards, which has among others published:

- Value Delivery Modeling Language (VDML)

- Business planning and motivation modeling (BMM)

- Business Process Modeling Notations (BPMN)

- Semantics of Business Vocabulary and Rules (SBVR)

- Decision Model and Notation (DMN)

• Researcher and developer of ISO Enterprise Architecture standards

• Research collaboration and developer with IEEE standards.

• Member & Co-developer of the Global TOGAF Business Architecture Methods & Certification Development Group

• Development member of the NATO standards, including EA, BPM, Capabilities and joint mission execution.

• Built the BPM and EA curriculum for the SAP University Alliance (+ 900 universities).

• Developer of SAP Business Process Expert (BPX) and SAP LEAD Enterprise Architecture certification program.

• SAP AG Method developer e.g. ASAP, SAP Agile, BPM, Enterprise Architecture (EAF).

Author of multiple publications among them the last 3 years:

• SAP Press bestseller: "Applying real-world BPM in an SAP environment"

• IEEE publication "Defining the profession of the Business Architect" as well as the publication "How to integrate Enterprise Architecture and BPM",

• Springer: Conceptual Structures in LEADing and Best Enterprise Practices as well as The Impact of Culture Differences on Cloud Computing Adoption

• Future Strategies Inc. and the Workflow Management Coalition (WfMC) “Passports to Success in BPM”

Affiliations and Expertise

Chairman, Global University Alliance, Denmark

George Etzel

George Etzel, is a charismatic international authority in the field of innovation and transformation. He is a sought-after speaker, trainer as well as coach for both organizations as well as many executives around the world. He is now the Board Co-Chairman and Co-CEO of the enterprise standard body LEADing Practice. He is a best selling author and through the past 13 years, he has been involved in developing enterprise standards. This he has done with world wide leading standard bodies like ISO, IEEE, OMG, CEN, NIST, NATO, United Nations and even the World wide web consortium (W3C). He has thereby left a mark on most organizations around the world. Through his efforts in standards bodies, academic publications and published standards, he has made a significant contribution that has evolved mainstream thinking and approach on how the enterprise transformation, optimization, competitiveness and innovation disciplines are applied today. His specialty is within innovation, design thinking, hyper growth and thinking out of the box. His personal motto, which he truly lives: innovate one organization at the time…….making the world a better place for everybody. For most Fortune 500 and public organizations, George Etzel is synonym for a visionary, game changer and a challenger striving to defy outmoded business models as well as their operating model. His skills, characteristic and facets are unique with an ability to help organizations master the rare discipline of developing their core competitive and differentiated aspects by applying leading practice, industry best practice, and standard market best practice. Advising and challenging executives how to tackle THE BLIND SPOTS or “change gap” - discover the WHY, define the WHAT and deliver the HOW. Enabling executives to transform and innovate existing business models and their service model to design tomorrow’s organization.

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