Description

The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980. The book examines the hotel as a business providing commercial hospitality. It focuses on markets, money and people, and uses examples from hotel operations throughout the world. This new edition is the outcome of a thorough revision of an established text. The new material includes a comprehensive profile of the hotel business in the 1990's and includes data, quotes and extracts from a wide range of authoritative industry sources.

Key Features

Published in association with the Caterer & Hotelkeeper Fully revised edition of this well-known text Experienced author

Readership

Students and teachers of hotel management; newcomers to hotel industry; owners; directors; managers.

Table of Contents

Preface; The concept of hotels and hospitality - Staying away from home, Hotel products and markets, Hotel policies, philosophies and strategies; Structure of the hotel market - The small hotel, Hotel groups, International hotel operations; The hotel and its functions - rooms and beds, Food and drink, Miscellaneous guest services; Support activities - Marketing, Property ownership and management, finance and accounts; People and procedures - hotel organization, Hotel staffing, Performance in hotels; Appendices

Details

No. of pages:
240
Language:
English
Copyright:
© 2000
Published:
Imprint:
Butterworth-Heinemann
Print ISBN:
9780750641159
Electronic ISBN:
9780080476322

About the authors

S. Medlik

Professor Medlik is an author, consultant and educator with close on half a century of involvement in travel, tourism and hospitality. Former head of the Department of Hotel, Catering and Tourism Management at the University of Surrey, UK, he is now Emeritus Professor of that university. He also held senior academic appointments in the United States, Canada, the West Indies and Australia. His consultancy assignments covered economic, market and trend studies and training, institutions and strategies for sponsors in Britain and abroad. His published work includes 20 books and other publications and more than 100 contributions to the professional and technical press. He is a Fellow of the Hotel and Catering International Management Association, Founder Fellow of the Tourism Society, and was the first Chairman of the Society.

Reviews

First published in 1980, this newly revised edition covers basic hotel business concepts, guest services, hotelmen [sic] and methods, hotel support services, hotel dimensions, and several appendices. An international framework is emphasized Annotation copyright Book News, Inc. Portland, Or. --This text refers to the Paperback edition.