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Systems Thinking - 2nd Edition - ISBN: 9780750679732

Systems Thinking

2nd Edition

Managing Chaos and Complexity: A Platform for Designing Business Architecture

Authors: Jamshid Gharajedaghi Jamshid Gharajedaghi
Paperback ISBN: 9780750679732
Imprint: Butterworth-Heinemann
Published Date: 5th December 2005
Page Count: 368


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The first edition of Systems Thinking was the first book to develop a working concept of systems theory and to deal operationally with systems methodology. The author has been working for the last 5 years to incorporate parallel development in quantum theory, self-organizing systems and complexity theory, the sum of which is included in this new 2nd edition. He has tested these concepts with 200 executive MBA students, and also with Russell Ackoff, one of the founding fathers of systems thinking. Ackoff reported that it was the most comprehensive systems methodology he has seen.

The 2nd edition features the synthesis of holistic thinking (iteration of structure, function and process), operational thinking (understanding chaos and complexity), sociocultural systems (movement toward a predefined order), and interactive design (redesigning the future and inventing ways to bring it about).

Also added are the operational thinking and self-organizing aspect of sociocultural systems, with updates made to the holistic thinking and interactive design parts to incorporate recent new developments.

Key Features

  • Cutting edge thinking incorporates the interaction of holistic thinking, operational thinking, sociocultural systems, and interactive design to develop an all inclusive systems methodology
  • Companion website built solely to accompany and compliment the new edition available at
  • Operational thinking and self organizing aspects of sociocultural systems added anew, with the holistic thinking and interactive design parts updated to incorporate new developments


Senior executives; Chief Information/Operating Officers and other executives charged with systems management and process improvement. Secondary market: IT/MBA students and academics

Table of Contents

  1. How the Game Is Evolving
    2. Systems Principles
    3. Systems Dimensions
    4. The Sociocultural Model
    5. Systems Methodology
    6. Formulating the Mess
    7. Designing Business Architecture
    8. The Oneida Nation
    9. Butterworth Health Systems
    10. The Marriott Corporation
    11. Commonwealth Energy Systems
    12. Carrier Corporation


No. of pages:
© Butterworth-Heinemann 2006
5th December 2005
Paperback ISBN:

About the Authors

Jamshid Gharajedaghi

Affiliations and Expertise

President and CEO, InteractDesign, Bryn Mawr, Pennsylvania

Jamshid Gharajedaghi

Affiliations and Expertise

President and CEO, InteractDesign, Bryn Mawr, Pennsylvania

Ratings and Reviews