Student Feedback

Student Feedback

The Cornerstone to an Effective Quality Assurance System in Higher Education

1st Edition - February 22, 2011

Write a review

  • Editors: Chenicheri Sid Nair, Patricie Mertova
  • Paperback ISBN: 9781843345732
  • eBook ISBN: 9781780632582

Purchase options

Purchase options
Available
DRM-free (Mobi, EPub, PDF)
Sales tax will be calculated at check-out

Institutional Subscription

Free Global Shipping
No minimum order

Description

In recent years, student feedback has appeared at the forefront of higher education quality. In particular, the issues of effectiveness and the use of student feedback to affect improvement in higher education teaching and learning, and also other areas of student tertiary experience. Despite this, there has been a relative lack of academic literature, especially in book format, focusing on the experiences of academics, higher education leaders and managers with expertise in this area. This comprehensive book addresses this gap.With contributions by experts in the area of higher education quality (academics, higher education leaders and managers) from a range of countries the book is concerned with the practices and theory of evaluation in higher education quality, in particular the issue of student feedback.

Key Features

  • Experiences from interaction experts in the field
  • Practical applications
  • A resource guide that can be utilized in the higher education sector

Readership

Practitioners in the area of higher education quality, such as academics, managers and leaders involved in higher education quality, as well as those involved in the design and administration of questionnaires and surveys

Table of Contents

  • List of figures and tables

    About the authors

    Preface

    Part 1: Overview

    Chapter 1: The nexus of feedback and improvement

    Abstract:

    Introduction

    Improvement

    External information

    Preoccupation with surveys

    Types of surveys

    Institution-level satisfaction

    Faculty-level satisfaction with provision

    Programme-level satisfaction with the learning and teaching

    Module-level feedback

    Appraisal of teacher performance by students

    Multiple surveys: cosmetic or inclusive?

    Feedback to students

    Integrating feedback

    Conclusions

    Part 2: International Perspectives

    Chapter 2: Student feedback in the US and global contexts

    Abstract:

    Introduction

    Student feedback in the evaluation of academic programmes and instruction

    Case study

    Issues

    The meta-profession model of faculty

    SERVQUAL

    Discussion

    Chapter 3: Student feedback in higher education: a Malaysian perspective

    Abstract:

    Introduction

    Malaysia’s educational competitiveness ranking

    Student feedback in higher education

    Student feedback in Malaysian universities

    Case study of a Malaysian university

    Discussion and lessons learned

    Chapter 4: Improving university teaching through student feedback: a critical investigation

    Abstract:

    Introduction

    Background

    Case study: student feedback at the Faculty of Engineering, Lund University

    Making strategic use of student evaluations

    Discussion

    Acknowledgement

    Chapter 5: Student feedback in the Australian national and university context

    Abstract:

    Introduction

    National or sector-wide use of student feedback

    Institutional-level use of student feedback

    Within-university practices and uses of student feedback

    Conclusions

    Part 3: Tools and Administration

    Chapter 6: Tools for effective student feedback

    Abstract:

    An assessment of student feedback instruments

    Overview of selected assessments

    Connecting the dots: external and internal links

    Concluding thoughts on a more considered approach

    Chapter 7: Web-based or paper-based surveys: a quandary?

    Abstract:

    Introduction

    Administrative considerations

    Survey response rates

    Analysis of trend data

    Results

    Discussion

    Conclusions

    Chapter 8: Inclusive practice in student feedback systems

    Abstract:

    Introduction

    Institutional approach to unit evaluation

    Discussion

    Concluding remarks

    Chapter 9: Action and the feedback cycle

    Abstract:

    Introduction

    Action

    Monitoring action

    Managing student expectations

    Feedback to students

    Conclusions

    Index

Product details

  • No. of pages: 182
  • Language: English
  • Copyright: © Chandos Publishing 2011
  • Published: February 22, 2011
  • Imprint: Chandos Publishing
  • Paperback ISBN: 9781843345732
  • eBook ISBN: 9781780632582

About the Editors

Chenicheri Sid Nair

Professor Sid Nair is currently Executive Dean and Dean Learning, Teaching and Student Experience at the Victorian Institute of Technology (VIT), Australia where he is responsible for the learning, teaching, student experience and quality matters of the Institution. Previous to this appointment at VIT, Sid was the Executive Director of the Tertiary Education Commission (TEC), Mauritius, the apex regulatory body where he was responsible for the formulation and execution of strategies, policies and procedures in the higher education sector in Mauritius. Prior to joining TEC, he was Professor of Higher Education Development at the Centre for Education Futures (CEF), University of Western Australia. His role was to build the capacity of academics in the digital delivery of their teaching. His career path also had him as Interim Director and Quality Advisor (Evaluations and Research) at the Centre for Higher Education Quality (CHEQ) at Monash University, Australia where he headed the evaluation unit at Monash University. In this capacity he restructured the evaluation framework at the university. The approach to evaluations at Monash has been noted in the first round of the Australian Universities Quality Agency (AUQA) audits and is part of the good practice database. His research work lies in the areas of quality in the higher education system, classroom and school environments, and the implementation of improvements from stakeholder feedback. He has extensive lecturing experience in the applied sciences in Canada, Singapore and Australia. He is an international consultant in quality and evaluations in higher education.

Affiliations and Expertise

University of Western Australia, Australia

Patricie Mertova

Dr Patricie Mertova is currently a Research Fellow in the Department of Education, University of Oxford, England. She was previously a Research Officer at the University of Queensland, and, prior to that, a Research Fellow in the Centre for the Advancement of Learning and Teaching (CALT) and the Centre for Higher Education Quality (CHEQ), Monash University, Australia. She has recently completed her PhD focusing on the academic voice in higher education quality. She has research expertise in the areas of higher education and higher education quality. Her background is also in the areas of linguistics, translation, cross-cultural communication and foreign languages.

Affiliations and Expertise

University of Oxford, UK

Ratings and Reviews

Write a review

There are currently no reviews for "Student Feedback"