COVID-19 Update: We are currently shipping orders daily. However, due to transit disruptions in some geographies, deliveries may be delayed. To provide all customers with timely access to content, we are offering 50% off Science and Technology Print & eBook bundle options. Terms & conditions.
Special Libraries as Knowledge Management Centres - 1st Edition - ISBN: 9781843346135, 9781780632667

Special Libraries as Knowledge Management Centres

1st Edition

Author: Eva Semertzaki
Paperback ISBN: 9781843346135
eBook ISBN: 9781780632667
Imprint: Chandos Publishing
Published Date: 24th June 2011
Page Count: 336
Sales tax will be calculated at check-out Price includes VAT/GST
Price includes VAT/GST

Institutional Subscription

Secure Checkout

Personal information is secured with SSL technology.

Free Shipping

Free global shipping
No minimum order.

Table of Contents





About the author

Chapter 1: Special libraries



What is a special library?

What is a ‘special librarian’?

Mission of special libraries

History of special libraries

Special libraries versus other kinds of libraries

Special Libraries Association

Characteristics of special libraries

Services of special libraries

From traditional library services to knowledge management

Clientele, clients, users


Competencies and skills of special librarians



Relations with the parent organisation

Relations between library manager and library staff

Library performance

Knowledge management

Cooperation with peer libraries


Chapter 2: Knowledge management



The concept of knowledge management

Knowledge versus information and data

Characteristics of knowledge management

Components of knowledge management

Personal knowledge management

Benefits of a knowledge management system

Steps to implement a knowledge management project


Chapter 3: Components of a knowledge management system at a special library



The roots

The significance of knowledge management systems for parent organisations

Why special libraries are the right places for knowledge management centres

Types of knowledge management projects

Components of a knowledge management system

3 Taxonomy

Sharing internal knowledge


Chapter 4: Implementation of a knowledge management centre at a special library



Challenges for special librarians

Competencies needed by special librarians for the knowledge management project

Getting support from the management of the parent organisation

Change management

Changing attitudes at organisational level

Knowledge management strategy

The knowledge management team

Getting started: steps to follow for the implementation of a knowledge management centre at a special library

Pilot project phase

Technology embedded

Security of the system

Success factors of the knowledge management centre

Internal cooperation

Communities of practice

User education and training


Chapter 5: Lessons learned, evaluation, marketing, and the way forward: case studies


Lessons learned

Benefits for the organisation

Benefits for the special library

Evaluation of the project

Promotion and marketing of the knowledge management centre

Things to consider

Things to avoid


The way forward

Case studies


Further reading



This book focuses on the role of special libraries as knowledge management centres in their organisations. It describes the work of a special library and the special library draws on the characteristics that make the nucleus of collecting and organising knowledge which is used for the benefit of the institution. By acquiring and sharing knowledge, staff will enhance the intellectual capital of the institution. Traditionally libraries are the information centres that organise and classify information. Further on they are the proper places to create human networks and to organise the knowledge hidden in the minds of the staff. This book also examines methods to prove the value of a special library for the parent organisation when it becomes the centre to gather knowledge.

Key Features

  • Draws on the characteristics that make a special library necessary for an organisation
  • Shows the importance of knowledge management in an organisational environment
  • Provides ways to persuade the management of an organisation that the special library is the proper centre for knowledge management


Staff of special libraries, staff involved in knowledge management projects at corporations, institutions and organizations that operate a special library and at library schools that offer relevant courses at intermediate level


No. of pages:
© Chandos Publishing 2011
24th June 2011
Chandos Publishing
Paperback ISBN:
eBook ISBN:


If your library is not yet a knowledge centre it is an essential purchase., Managing Information
This timely and practical book is recommended for special librarians and those managing corporate information services. […] Semertzaki’s book is a welcome addition to the literature., Australian Library Journal

Ratings and Reviews

About the Author

Eva Semertzaki

Eva Semertzaki is the Deputy Head of Library Section at the Bank of Greece, holding a Master’s degree in Library and Information Science from Simmons College, Boston, MA. She is the editor of Synergasia, and Editorial Advisory Board Member of The Electronic Library. She has published articles in Greek and in English on library journals and has lectured at library conferences and seminars. She has translated, in Greek, library standards and guidelines from IFLA and ALA, as well as best practice guidelines resulted from European Union library programs. Member of: IFLA, ALA, Greek Library Association and Association of Fulbright Scholars.

Affiliations and Expertise

Bank of Greece