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About the author
Chapter 1: Special libraries
What is a special library?
What is a ‘special librarian’?
Mission of special libraries
History of special libraries
Special libraries versus other kinds of libraries
Special Libraries Association
Characteristics of special libraries
Services of special libraries
From traditional library services to knowledge management
Clientele, clients, users
Competencies and skills of special librarians
Relations with the parent organisation
Relations between library manager and library staff
Cooperation with peer libraries
Chapter 2: Knowledge management
The concept of knowledge management
Knowledge versus information and data
Characteristics of knowledge management
Components of knowledge management
Personal knowledge management
Benefits of a knowledge management system
Steps to implement a knowledge management project
Chapter 3: Components of a knowledge management system at a special library
The significance of knowledge management systems for parent organisations
Why special libraries are the right places for knowledge management centres
Types of knowledge management projects
Components of a knowledge management system
Sharing internal knowledge
Chapter 4: Implementation of a knowledge management centre at a special library
Challenges for special librarians
Competencies needed by special librarians for the knowledge management project
Getting support from the management of the parent organisation
Changing attitudes at organisational level
Knowledge management strategy
The knowledge management team
Getting started: steps to follow for the implementation of a knowledge management centre at a special library
Pilot project phase
Security of the system
Success factors of the knowledge management centre
Communities of practice
User education and training
Chapter 5: Lessons learned, evaluation, marketing, and the way forward: case studies
Benefits for the organisation
Benefits for the special library
Evaluation of the project
Promotion and marketing of the knowledge management centre
Things to consider
Things to avoid
The way forward
This book focuses on the role of special libraries as knowledge management centres in their organisations. It describes the work of a special library and the special library draws on the characteristics that make the nucleus of collecting and organising knowledge which is used for the benefit of the institution. By acquiring and sharing knowledge, staff will enhance the intellectual capital of the institution. Traditionally libraries are the information centres that organise and classify information. Further on they are the proper places to create human networks and to organise the knowledge hidden in the minds of the staff. This book also examines methods to prove the value of a special library for the parent organisation when it becomes the centre to gather knowledge.
- Draws on the characteristics that make a special library necessary for an organisation
- Shows the importance of knowledge management in an organisational environment
- Provides ways to persuade the management of an organisation that the special library is the proper centre for knowledge management
Staff of special libraries, staff involved in knowledge management projects at corporations, institutions and organizations that operate a special library and at library schools that offer relevant courses at intermediate level
- No. of pages:
- © Chandos Publishing 2011
- 24th June 2011
- Chandos Publishing
- Paperback ISBN:
- eBook ISBN:
If your library is not yet a knowledge centre it is an essential purchase., Managing Information
This timely and practical book is recommended for special librarians and those managing corporate information services. […] Semertzaki’s book is a welcome addition to the literature., Australian Library Journal
Eva Semertzaki is the Deputy Head of Library Section at the Bank of Greece, holding a Master’s degree in Library and Information Science from Simmons College, Boston, MA. She is the editor of Synergasia, and Editorial Advisory Board Member of The Electronic Library. She has published articles in Greek and in English on library journals and has lectured at library conferences and seminars. She has translated, in Greek, library standards and guidelines from IFLA and ALA, as well as best practice guidelines resulted from European Union library programs. Member of: IFLA, ALA, Greek Library Association and Association of Fulbright Scholars.
Bank of Greece
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