Solving Management Problems in Information Services

Performance measurement; Cooperation and collaboration; The Pareto rule and the problems of user satisfaction; Impact and cost evaluation; Information and uncertainty; Forecasting and simulation; Conclusion.

The book provides a practical approach to solving management problems in information and library services. The aim is to demonstrate that some simple mathematical techniques can be used to make the life of the harassed manager easier and more interesting.

• Focuses on the problems first, rather than the theory
• Uses current examples and hot Topics
• Evidence-based: uses research studies to show what works and what does not

Information and library service managers, information management and business information technology students