What is Six Sigma?
Six Sigma in perspective.
Principal facets of Six Sigma.
Six Sigma: the statistical model.
Six Sigma: the improvement process.
Why should organizations implement Six Sigma?
Response to change: competition: waste.
Results achieved by organizations already committed to Six Sigma.
Response to competition.
Improving employee involvement and engagement.
Continuing high cost of quality.
Recognition that other improvement initiatives have been fragmented or short-lived.
How does Six Sigma compare with other improvement initiatives?
Which strategy to deploy?
ISO 9000:2000 family of quality systems standards.
Quality excellence models: total quality management.
The role of the US gurus.
The role of the Japanese gurus in Six Sigma.
How can Six Sigma achieve the greatest impact on business performance?
Common aim of Six Sigma projects.
What is value?
How to enhance value throughout the organization.
Six Sigma for high-value design.
Quality function deployment.
Taguchi quality engineering.
Potential failure mode and effects analysis.
What competencies are required to drive Six Sigma?
What is meant by competency?
Competencies for Six Sigma - overview.
Organizational-wide deployment compe