Key Features

  • Manager’s Alert boxes detail measures to help you avoid complications and prevent potential emergencies.
  • From the Expert’s Notebook boxes help you build daily decision-making skills with helpful tips, suggestions, and insights drawn from real-world practice.
  • Exercises at the end of each chapter reinforce concepts and help you assess your understanding.
  • Detailed appendices provide fast, easy access to commonly used abbreviations and symbols, Medicare information, helpful websites, and answers to the end-o-f-chapter exercises, as well as a sample procedure and policy manual to guide you in developing your own practices.

Table of Contents

1. The Health Care Professional

2. Personnel Management

3. The Front Office

4. Written Communication NEW

5. Medical Record

6. Billing, Coding, and Collections

7. Fraud, Abuse, and Compliance

8. Documentation and Risk Assessment

9. Ethical and Legal Issues

10. Health Care Technology

11. Safety and Health

12. Responsibilities of the Manager

13. Outpatient Services, Ambulatory Surgery Centers, and Hospitals

14. The Financial Side

15. Medical Marketing


A. Sample Employee Pension Plan Booklet

B. Medicare Carriers and Medicare Fraud Units by Region

C. Internet Website Addresses for Health Care Professionals

D. Abbreviations and Symbols Used in the Medical Office

E. Patient Information Handbook for Central City Gastroenterology Associates

F. Central City Medical Associates Office Procedure and Policy Manual

G. Answers to Teasers, Testers, and Thinkers

H. Sample Encounter Form

I. Audit Summary Report



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© 2009
Print ISBN:
Electronic ISBN: