Return on Investment in Training and Performance Improvement Programs

2nd Edition

Authors: Jack J. Phillips
Hardcover ISBN: 9780750676014
Imprint: Butterworth-Heinemann
Published Date: 5th May 2003
Page Count: 344


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Table of Contents

Measuring the return on investment: a search for best practices; ROI model; Collecting post-program data; Isolating the effects of training; Converting data to monetary benefits; Tabulating program costs; Calculating the return; Identifying intangible measures; ROI at multiple levels; ROI Globally; Implementation issues; Appendix 1: how results-based are your HRD programs? a quick test for the HRD staff; Appendix 2: how results-based are your training and development programs? a survey for managers.


The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs.

Jack Phillips has composed user-friendly ROI calculations, plus: ten post-program data collection methods ten strategies for determining the amount of improvement that is directly linked to training programs *ten techniques for converting both hard and soft data to monetary values

'Return on Investment in Training and Performance Improvement Programs, Second Edition' continues as a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations.

The book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes the reader through the ROI process step-by-step.

Key Features

  • Applies the well-known ROI method to training programs
  • Provides you with the tools to identify the key indicators for measurement and how to measure them effectively
  • Summarizes in simple language everything practitioners need to do to sell, defend, or expand training initiatives to senior management


Human Resources professionals, Return On Investment trainers, managers and directors charged with HR


No. of pages:
© Butterworth-Heinemann 2003
Hardcover ISBN:


"Wow! Jack Phillips has delivered another must-read masterpiece for everyone who is involved in corporate learning. This is essential reading for all who are focused on assessing the value-added contribution of learning in the workplace. It includes brilliantly focused chapters on thoughtful concepts, and how-to approaches for measuring training in the workplace. If you only read one book, this is the one." - Frank J. Anderson, Jr., President, Defense Acquisition University "Return on Investment in Training & Performance Improvement Programs is extremely useful in that it provides a proven approach to measuring and evaluating training & development initiatives. I have found Jack Phillips' ROI methodology invaluable. It provides a framework for conducting impact studies that has enabled my training & development department to quantify the value add of our development initiatives. The book is an easy-to-use reference and comes off of my bookshelf often!" - Lynn Schmidt, Director, Leadership Institute, Nextel Communications "When you think ROI in training and development, you think Jack Phillips. This book represents decades of expertise, and is the de facto standard for anyone trying to calculate ROI in the HRD field today." - Kevin Oakes, CEO & Chairman, Click2learn, Inc. Praise for the previous edition: "The only work today which provides a step-by-step process for conducting meaningful and shatter-proof return on investment analyses." - Toni Hodges, Manager, Measurements, Bell Atlantic Network Services, Inc. "'Return on Investment in Training and Performance Improvement Programs' is an answer to what executives are asking for- sound measurement of return on training investments. Jack Phillips summarizes everything a practitioner needs to know and do." - William C. Byham, President and

About the Authors

Jack J. Phillips Author

Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI Methodology™, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles.

Affiliations and Expertise

Developer of the ROI Methodology and Chair of the ROI Institute, Inc.