Retail Crime, Security, and Loss Prevention

Retail Crime, Security, and Loss Prevention

An Encyclopedic Reference

1st Edition - February 20, 2008

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  • Authors: Charles Sennewald, John Christman
  • eBook ISBN: 9780080560823
  • Hardcover ISBN: 9780123705297

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Retail Crime, Security, and Loss Prevention is destined to become the "go to" source of crime- and loss prevention- related information in the retail industry. Written and edited by two nationally recognized retail security experts and enhanced with 63 contributions by others who contribute expertise in specialized areas, this book provides over 150 definitions of loss prevention terms, and discusses topics ranging from accident investigations, counterfeit currency, emergency planning, and workplace violence to vendor frauds. No other single work contains such a wealth of retail security information. The co-authors are Charles “Chuck” Sennewald, CSC, CPP former Director of Security at The Broadway Department Stores, a major division of Carter Hawley Hale Stores, Inc., founder of the IAPSC and author of numerous security industry books, and John Christman, CPP, former VP and Director of Security for Macy's West. They have put in one book a wealth of information, techniques, procedures and source material relative to retail crime and loss prevention which will prove an invaluable reference work for professionals at all levels within the industry.

Key Features

  • Tables, current industry figures, and statistics fully articulate the impact of loss prevention and theft in the retail setting
  • Case examples from the authors' own experience illustrate real-world problems and connect theory to practice
  • The most complete book available on retail security


Retail security industry professionals; corporate security managers; risk assessment, loss prevention, and liability professionals; private security consultants; students in security and criminal justice programs)

Table of Contents

  • Dedication

    About the Authors





    Academic Programs

    Alarm Systems

    Amateur Shoplifters


    Auras (Guilt Auras)

    Award Programs


    Badges and Identification Cards

    Balancing a Cash Register

    Bank Deposits

    Best Practice: Shoplifting

    Bomb Threats

    BURGLARY (24-hour stores, e.g., Convenience Stores, Gas Stations, Drug, Grocery, and Liquor Stores)



    Case Management and Electronic Incident Reporting

    Cash Control: Automated

    Cash Office Security

    Cash Register Manipulations

    CCTV: An Historical Perspective in Retailing

    Celebrity Appearances and Special Events

    Celebrity and other “Sensitive” Arrest

    Chase/Chasing Policy

    Check Fraud

    Citizen’s Arrest (Private Person’s Arrest)

    Civil Disturbances

    Civil Recovery

    Civil Restitution


    Company Property

    Concessionaires and Tenants

    Conditional (Controlled) Release

    Conscience Letters

    Consent to Search

    Contract Security in Retail Environments

    Counterfeit Currency

    Courtroom Appearance and Testimony

    Crime Prevention through Environmental Design (CPTED)

    Customer Accident Investigations

    Cybersecurity Rules for the Retail Industry


    Discount Violations


    Distribution Centers/Warehouses

    Docks (Receiving and Shipping)


    Drug Store Loss Prevention

    Drug Testing

    Drugs in the Workplace


    Emergency Planning for Retail Businesses

    Emergency Exits

    Employee Fraud

    Employee Handbook

    Employee Purchases and Package Control

    Employee Theft and Misconduct


    Escort Policy and Procedure

    Ethical Dilemmas and Conflicts of Interest


    Exception Reporting Software

    Executive Protection

    Expert Witnesses



    Fences and Fencing

    Fire and Fire Prevention

    Fitting Rooms and Their Control


    Fraudulent Outsourcing and Invoicing

    Fraudulent Refunds


    Ghost Employees

    Gift Card Fraud

    Good Housekeeping as a Shrinkage Prevention Tool

    Grab and Run

    Grocery Loss Prevention


    Highjacking Prevention

    History of Private Security

    “Holds”/ Hold Procedures

    Hotlines: The Modern Employee Hotline: Incident Report Management From A to Z


    Incident Reporting: Electronic

    International Foundation for Protection Officers (IFPO)

    Integrity Testing of Sales Associates

    Integrity Tests

    Interactive Video Training

    International Association of Professional Security Consultants

    Inter-Store and Other Transfers

    Interviews and Interrogations: The Process of Interviewing and Interrogation



    Jewelry (Fine)



    Key Control


    Known Loss Reports


    Labor Disputes: Managing Them

    Labor Disputes: Some Considerations

    Law Enforcement Officers as LP Agents

    Law Enforcement Retail Partnership Network

    Legal Cases by Subject Matter (Case Law)

    Legal Considerations

    Liaison with Law Enforcement

    Lighting: Outside


    Loss Prevention as a Concept

    Loss Prevention Manuals: Content & Preparation

    Lost or Unaccompanied Children


    Malls and Shopping Centers

    Manuals for Security/LP: Protection of Contents

    Membership Stores

    Merchandise Inventory

    Miranda Rights

    Mission Statement

    Security Department Function


    Negligence in the Employment of LP Personnel

    Night Depositories

    “No Touch” Policy


    “Oh Shit Syndrome”

    On-the-Job Training (OJT)

    Organized Retail Theft


    Parking Lot Crimes and Other Problems

    Performance and Development Review Process


    Post Orders

    Pre-Employment Screening

    Premises and Personal Injury Liability

    Preteen and Teenage Shoplifting

    Preventing Theft of Merchandise by “Customers”

    Product Tampering:—An Historical Perspective

    Product Tampering and Contamination

    Proprietary Information

    Prosecution vs. Release

    Public Restrooms


    Quick Change Artists

    Quotas and Goals


    Report Writing

    Requests by Shoplifting Detainees

    Restaurants in Stores

    Retail Fraud

    Retail Merchandising in Casinos

    RFID—Informed Consent: Ethical Considerations of RFID*


    Robbery: Prevention Checklists and Questionnaire

    Roof Security


    Security and Emergency Communications

    Security Mirrors

    Security Surveys

    Security Technology and the Retail Industry: A Glimpse into the Future of Loss Prevention

    Selected Security-Related Organizations

    Selecting and Hiring Loss Prevention Personnel

    Sell More, Lose Less: Understanding the Behavior of Shoppers and Thieves

    Sex Crimes in the Retail Environment

    Shoplifter Diversion: Don’t Just Stop Shoplifters—Get Them to Stop Shoplifting

    Shoplifter Profiling: A Retail Loss Prevention Tool


    Shoplifting, Definition

    Shoplifting and Organized Retail Theft

    Shortage Awareness Programs

    Shrinkage Reduction: A Plan that Actually Reduces Shrink

    Small Claims Court

    Special Police Powers for Security Officers: Issues for Consideration

    Stockrooms and Other Back-of-the-Store Areas

    Subliminal Messaging


    Sudden in Custody Death

    Supply Chain Security Overview for Retailing



    Standards of Conduct

    Standards of Conduct

    Threat Assessment and Management: An Integrative Approach

    Ticket Switching

    Till Taps

    Time Card Violations and Time Falsification





    Use of Off-Duty Police Officers in Loss Prevention

    Use of Private Investigators by Retailers



    Vendor Fraud, Badging, and Control

    Vendor Relations

    Video Surveillance: From CCTV to IP and Beyond

    Visitor Badging and Control

    VSOs vs. Plainclothes



    Why Do Our Employees Steal?

    Window Smashing

    Winning the Battle Through Pre-Employment Screening for Loss Prevention Professionals: Ten Critical Things You Need to Know

    Witnesses and Their Reports

    Women and Minorities in Retail Security Today

    Women in Loss Prevention

    Working to Stop Robbery—A Grocery Store Perspective

    World’s Largest Retail Trade Association: The National Retail Federation’s Role in Retail Loss Prevention

    Workplace Violence: Zero Tolerance is Not Enough



Product details

  • No. of pages: 704
  • Language: English
  • Copyright: © Butterworth-Heinemann 2008
  • Published: February 20, 2008
  • Imprint: Butterworth-Heinemann
  • eBook ISBN: 9780080560823
  • Hardcover ISBN: 9780123705297

About the Authors

Charles Sennewald

Charles Sennewald
Charles “Chuck” Sennewald, CSC, CPP, is an independent security management consultant and expert witness and the author of numerous Butterworth-Heinemann titles, including "Effective Security Management"; "Security Consulting"; "Retail Crime, Security and Loss Prevention: An Encyclopedic Reference;" "From the Files of a Security Expert Witness"; and earlier editions of this book "The Process of Investigation." Chuck is a graduate of California State University - Los Angeles with a BS degree in Police Science and Administration. Chuck is also the founder and first president of the International Association of Professional Security Consultants (IAPSC), and is a long-time member of ASIS International. He has lectured and is read in countries around the globe.

Affiliations and Expertise

Independent security management consultant, expert witness, and author, internationally based

John Christman

John Christman, CPP, is the former VP and Director of Security for Macy's West and is now a security consultant.

Affiliations and Expertise

Security consultant & former VP & Director of Security for Macy's West, Cardiff, CA, USA

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