Retail Crime, Security, and Loss Prevention

Dedication

About the Authors

Contributors

Preface

Introduction

A

Academic Programs

Alarm Systems

Amateur Shoplifters

Asphyxia

Auras (Guilt Auras)

Award Programs

B

Badges and Identification Cards

Balancing a Cash Register

Bank Deposits

Best Practice: Shoplifting

Bomb Threats

BURGLARY (24-hour stores, e.g., Convenience Stores, Gas Stations, Drug, Grocery, and Liquor Stores)

C

Cables

Case Management and Electronic Incident Reporting

Cash Control: Automated

Cash Office Security

Cash Register Manipulations

CCTV: An Historical Perspective in Retailing

Celebrity Appearances and Special Events

Celebrity and other “Sensitive” Arrest

Chase/Chasing Policy

Check Fraud

Citizen’s Arrest (Private Person’s Arrest)

Civil Disturbances

Civil Recovery

Civil Restitution

Collusion

Company Property

Concessionaires and Tenants

Conditional (Controlled) Release

Conscience Letters

Consent to Search

Contract Security in Retail Environments

Counterfeit Currency

Courtroom Appearance and Testimony

Crime Prevention through Environmental Design (CPTED)

Customer Accident Investigations

Cybersecurity Rules for the Retail Industry

D

Discount Violations

Displays

Distribution Centers/Warehouses

Docks (Receiving and Shipping)

Documentation

Drug Store Loss Prevention

Drug Testing

Drugs in the Workplace

E

Emergency Planning for Retail Businesses

Emergency Exits

Employee Fraud

Employee Handbook

Employee Purchases and Package Control

Employee Theft and Misconduct

Entrapment

Escort Policy and Procedure

Ethical Dilemmas and Conflicts of Interest

Evidence

Exception Reporting Software

Executive Protection

Expert Witnesses

Extortion

F

Fences and Fencing

Fire and Fire Prevention

Fitting Rooms and Their Control

Forms

Fraudulent Outsourcing and Invoicing

Fraudulent Refunds

G

Ghost Employees

Gift Card Fraud

Good Housekeeping as a Shrinkage Prevention Tool

Grab and Run

Grocery Loss Prevention

H

Highjacking Prevention

History of Private Security

“Holds”/ Hold Procedures

Hotlines: The Modern Employee Hotline: Incident Report Management From A to Z

I

Incident Reporting: Electronic

International Foundation for Protection Officers (IFPO)

Integrity Testing of Sales Associates

Integrity Tests

Interactive Video Training

International Association of Professional Security Consultants

Inter-Store and Other Transfers

Interviews and Interrogations: The Process of Interviewing and Interrogation

Investigations

J

Jewelry (Fine)

Juveniles

K

Key Control

Kleptomania

Known Loss Reports

L

Labor Disputes: Managing Them

Labor Disputes: Some Considerations

Law Enforcement Officers as LP Agents

Law Enforcement Retail Partnership Network

Legal Cases by Subject Matter (Case Law)

Legal Considerations

Liaison with Law Enforcement

Lighting: Outside

Lockers

Loss Prevention as a Concept

Loss Prevention Manuals: Content & Preparation

Lost or Unaccompanied Children

M

Malls and Shopping Centers

Manuals for Security/LP: Protection of Contents

Membership Stores

Merchandise Inventory

Miranda Rights

Mission Statement

Security Department Function

N

Negligence in the Employment of LP Personnel

Night Depositories

“No Touch” Policy

O

“Oh Shit Syndrome”

On-the-Job Training (OJT)

Organized Retail Theft

P

Parking Lot Crimes and Other Problems

Performance and Development Review Process

Polygraph

Post Orders

Pre-Employment Screening

Premises and Personal Injury Liability

Preteen and Teenage Shoplifting

Preventing Theft of Merchandise by “Customers”

Product Tampering:—An Historical Perspective

Product Tampering and Contamination

Proprietary Information

Prosecution vs. Release

Public Restrooms

Q

Quick Change Artists

Quotas and Goals

R

Report Writing

Requests by Shoplifting Detainees

Restaurants in Stores

Retail Fraud

Retail Merchandising in Casinos

RFID—Informed Consent: Ethical Considerations of RFID*

Riots

Robbery: Prevention Checklists and Questionnaire

Roof Security

S

Security and Emergency Communications

Security Mirrors

Security Surveys

Security Technology and the Retail Industry: A Glimpse into the Future of Loss Prevention

Selected Security-Related Organizations

Selecting and Hiring Loss Prevention Personnel

Sell More, Lose Less: Understanding the Behavior of Shoppers and Thieves

Sex Crimes in the Retail Environment

Shoplifter Diversion: Don’t Just Stop Shoplifters—Get Them to Stop Shoplifting

Shoplifter Profiling: A Retail Loss Prevention Tool

Shoplifting

Shoplifting, Definition

Shoplifting and Organized Retail Theft

Shortage Awareness Programs

Shrinkage Reduction: A Plan that Actually Reduces Shrink

Small Claims Court

Special Police Powers for Security Officers: Issues for Consideration

Stockrooms and Other Back-of-the-Store Areas

Subliminal Messaging

Subpoenas

Sudden in Custody Death

Supply Chain Security Overview for Retailing

Surveillance

T

Standards of Conduct

Standards of Conduct

Threat Assessment and Management: An Integrative Approach

Ticket Switching

Till Taps

Time Card Violations and Time Falsification

Training

Trash

Trespass

U

Use of Off-Duty Police Officers in Loss Prevention

Use of Private Investigators by Retailers

V

Vandalism

Vendor Fraud, Badging, and Control

Vendor Relations

Video Surveillance: From CCTV to IP and Beyond

Visitor Badging and Control

VSOs vs. Plainclothes

W

Weapons

Why Do Our Employees Steal?

Window Smashing

Winning the Battle Through Pre-Employment Screening for Loss Prevention Professionals: Ten Critical Things You Need to Know

Witnesses and Their Reports

Women and Minorities in Retail Security Today

Women in Loss Prevention

Working to Stop Robbery—A Grocery Store Perspective

World’s Largest Retail Trade Association: The National Retail Federation’s Role in Retail Loss Prevention

Workplace Violence: Zero Tolerance is Not Enough

Definitions

Index