Quality Tourism Experiences

1st Edition

Editors: Gayle Jennings Norma Nickerson
Hardcover ISBN: 9780750678117
Imprint: Butterworth-Heinemann
Published Date: 9th September 2005
Page Count: 280


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The theme of the edited book acknowledges the multiple meanings of quality tourism experiences, the diverse contexts in which tourism occurs, and the varied stakeholders associated directly or indirectly with the phenomenon of tourism.

"Quality tourism experiences" is a widely used phrase in tourism and tourism-related texts and is associated with a diversity of meanings and usage. Meanings are ascribed by industry/business, government agencies, tourists, community and academics. The phrase is used to argue, for example, for positive social impacts, economic benefits, environmental protection, government policy formulation, discrimination between tourism products as well as issues associated with sustainability. Subsequently, the phrase "quality tourism experiences" is not a nomothetic term but rather one associated with multiple interpretations and meanings. The book"s overarching tenet is that "quality" is a socially constructed term (as are the terms tourism experiences). Authors investigate the role of the mass media, the role of travel providers, the role of host communities, the role of tourists, and the role of "government" at all its levels.

From an academic perspective, quality tourism experiences are associated with interaction between host and guest (tourists and community perspectives), the classification of type of tourism product (tourism industry and government sector perspectives), market differentiation and development, tourist perspectives, the notion of an integrated system and benefits from an economic perspective.

Similarly, quality is associated with different meanings and is used in a variety of contexts within tourism literature. For example quality is associated with service quality, quality assurance/auditing and control, perceptions of quality at an individual/business/community level, that is, stakeholder level, and in regard to product and market differenti

Key Features

  • Examines the multiple meanings of quality across a variety of settings, as well as across and between various stakeholder groups
  • Defines and applies theoretical frameworks and research models from a cross-disciplinary perspective
  • Provides international perspective through case studies, extensive references, and web resources


Advanced undergraduate and graduate students. Academics in Tourism and interested stakeholders (including industry, community and government).

Table of Contents

Chapter One: Perspectives on Quality Tourism Experiences: An Introduction

Gayle Jennings

Chapter 2: State of Knowledge Mass Media and its Relationship to Perceptions of Quality

Sue Beeton Heather E. Bowen Carla Almeida Santos

Chapter 3: Constructing Quality, Constructing Reality

Heather E. Bowen Carla Santos

Chapter 4: Mediating Meaning: Perspectives on Brokering Quality Tourist Experiences

Gayle Jennings Betty Weiler

Chapter 5: Connecting Experiences to Quality: Understanding the Meanings Behind Visitors’ Experiences

Kathleen Andereck Kelly Bricker Deb Kerstetter Norma Nickerson

Chapter 6: Saravanua ni vanua: Exploring Sense of Place in the Rural Highlands of Fiji

Kelly S. Bricker Deborah Kerstetter

Chapter 7: Linking Quality Tourism Experiences, Residents’ Quality of Life and Quality Experiences For Tourists

Barbara A. Carmichael

Chapter 8: Tourism and Quality of Life

Kathleen Andereck Claudia Jurowski

Chapter 9: Introduction to Political-Economic Construction of Quality Tourism Experiences

Margaret J. Daniels

Lori Pennington-Gray

Chapter 10: Quality Tourism Development and Planning

Kelly S


No. of pages:
© Butterworth-Heinemann 2006
Hardcover ISBN:

About the Editor

Gayle Jennings

Affiliations and Expertise

Associate Professor, Department of Tourism, Leisure, Hotel and Sport Management Griffith Business School Griffith University, Gold Coast Campus, Queensland, Australia

Norma Nickerson

Affiliations and Expertise

Professor; Director, Institute for Tourism & Recreation Research, University of Montana, US


"This is an important book. It raises the level of scholarship in the tourism field. The book examines the term 'quality tourism experience' and draws on a number of theoretical research paradigms such as post positivism, critical theory, social constructivism, and postmoderism. The techniques are used in engaging chapters. The work demonstrates that multiple theoretical lenses can create a better understanding of quality tourism experiences than a single approach. The complexity of the topic is highlighted throughout the book. The book is an essential read for anyone interested in tourism experiences and would be great for a tourism seminar. In addition, the book draws together authors from different countries, backgrounds, interdisciplinary interests, and research methodologies. Consequently, the book provides a model of a way researchers can work together to examine an area and provide multiple representations and interpretations of that area." -- Charles R. Goeldner, Professor Emeritus of Tourism, Leeds School of Business, University of Colorado "This is a very unique book unlike the ones we have seen in the field. The connection between tourism and quality experiences and quality of life has always been implied and assumed. The collections of both essays and empirical works in this edited volume bring out the essence and true meaning of engaging in tourism and leisure activities in life. This book would be of great interest to tourism professionals and practitioners alike at all levels." -- Muzaffer Uysal, Professor of Tourism Research, Virginia Polytechnic Institute and State University, USA "This volume represents a most needed detailed discussion of the issue of quality in tourism. "Quality" is often used as a throwaway phrase without appro