Description

Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners. This is all very well for multinationals like Motorola or General Electric but how can it help small and medium-sized enterprises or the service industry? How do you ensure that solutions stick? Quality Beyond Six Sigma responds to this challenge and provides a practical implementation of the issues of Six Sigma, Lean Enterprise and Total Quality and aligns the 'hard' sigma message with the softer sustainable 'strategic issues'. The result is FIT SIGMA. The authors utilize major and minor case studies to support principles and learnings of FIT SIGMA and include review examples and self-assessment that underpin the sustainable process. The three major case studies are contributed by General Electric, Dow Chemical and Seagate Technology. Senior Executives and Managers of organizations of all types and sizes, Management Consultants and Students of all disciplines will find this book a stimulating guide to quality and operational excellence.

Key Features

*Provides a practical approach of FIT SIGMA *Supported by case studies and phased action plans *Focuses on all functions, manufacturing or service, for any size of business

Readership

Middle to senior managers involved in implementing excellence and change programmes. Quality mangers and practitioners & operational management specialists. Postgraduate courses on quality, operations management, and manufacturing technology.

Table of Contents

Preface; Acknowledgements; Why fit sigma?; History of the quality movement; The enigma of six sigma; Case studies; Lean enterprises; The methodology of fit sigma; Fit sigma and service organisations; Project management and fit sigma; Implementation or making it happen; References; Glossary.

Details

No. of pages:
200
Language:
English
Copyright:
© 2003
Published:
Imprint:
Butterworth-Heinemann
Print ISBN:
9780750655613
Electronic ISBN:
9780080515502

About the authors

Ron Basu

Ron Basu is Director of Performance Excellence Limited and and Intec (UK) Ltd also an Associate Faculty at Henley Management College. Previously he held senior management roles in blue-chip companies like GSK, GlaxoWellcome and Unilever and worked as a Management Consultant with A.T. Kearney.

J. Nevan Wright

Professor Nevan Wright is a Principal Lecturer in Management with the Auckland University of Technology, New Zealand. He is also an associate member of faculty at Henley Management College. His previous experience includes General Manager in multinational companies and commissioned service in Royal NZ Air Force.

Reviews

" Unilever has always subscribed to and practised the concepts of Total Quality Management (TQM) and Total Preventative Maintenance (TPM). 'Quality Beyond Six Sigma' provides a practical framework for building on TQM and TPM using the statistical approach of Six Sigma so as to comfortably 'fit' any size or type of organisation." - Richard Greenhalgh Chairman, Unilever UK and President, British Quality Foundation