Description

QMS Conversion: A Process Approach assists organizations in converting their existing quality management systems of documentation into systems of managed processes that deliver business benefits. The 2000 version of ISO 9000 requires a different approach to be taken towards the achievement of quality, an approach that delivers customer satisfaction not simply compliance with documented procedures. By using a process approach to the development of a management system, the significant time and expense invested should be utilized in a way that will help an organization achieve real business benefits through the application of ISO 9000: 2000. The real value of the process approach is its focus on results thereby eliminating activities and procedures that do not add value in the organization's quest to satisfy its customers and other interested parties. Written in a straightforward, non-technical manner, the approach is easily understood and followed by managers or engineers at any level. It allows readers to focus on results rather than functions, activities, procedures or standards. Applying this methodology to the management of quality will give you a distinctive competitive edge over the companies that end the certification process once the requirements have been met. With this book, the reader will be able to: · Recognize the difference between conformance to standard and system performance · Distinguish between procedures and processes and understand what makes the two fundamentally different from one another · Understand the large gap that exists between a procedural approach and a process approach · Comprehend the importance and power of the eight quality management principles · Understand the steps to be taken to convert element-based systems to process-based systems and identify the factors that affect s

Key Features

Achieve real business benefits with ISO 9000:2000Focus on resultsProvides process modeling and analysis techniques

Readership

Quality management, quality engineers. The book is written in a non-technical style that appeals to executives, managers and practitioners alike

Table of Contents

A Real Change in Direction; Processes versus Procedures; Quality Management System Principles; The Conversion Process; Planning for Change; Modeling the Business; Organizing Process Development Teams; Process Analysis; System Construction; Successful System Validation; Sample Flow Charts

Details

No. of pages:
192
Language:
English
Copyright:
© 2002
Published:
Imprint:
Butterworth-Heinemann
Print ISBN:
9780750675987
Electronic ISBN:
9780080492193

About the author

David Hoyle

David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.

Affiliations and Expertise

International management consultant with over 30 years' experience in quality management