
Public Transportation Quality of Service
Factors, Models, and Applications
Description
Key Features
- Includes insights from both theoretical and practical points of view for both researchers and practitioners
- Features case studies in each chapter that apply models discussed
- Helps readers develop and design their own studies for measuring quality of service
- Shows how to include perceived quality in contracts
- Provides access to the survey formulas and data to better enable implementation of models
Readership
Researchers and graduate students in Transportation, Urban Planning, and Civil Engineering; Practitioners such as Transportation Economists, Engineers, Geographers, Operations Managers, Planners, and Transportation governmental policy makers
Table of Contents
1. Introduction
2. How to study the perceived quality in public transport
3. Public participation techniques and choice of variables
4. Surveys
5. Geo-social differences in the perception of quality
6. Most basic methods
7. Methods based on random utility theory
8. Structural Equations Models
9. Data mining approaches
10. Beyond perceived quality: desired quality
11. Inclusion of quality criteria in public transport service contracts
Product details
- No. of pages: 242
- Language: English
- Copyright: © Elsevier 2017
- Published: September 29, 2017
- Imprint: Elsevier
- Paperback ISBN: 9780081020807
- eBook ISBN: 9780081022795
About the Authors
Luigi Dell´Olio
Affiliations and Expertise
Angel Ibeas
Affiliations and Expertise
Juan de Ona
Affiliations and Expertise
Rocio de Ona
Affiliations and Expertise
Ratings and Reviews
There are currently no reviews for "Public Transportation Quality of Service"