Professional Communications in Eye Care

1st Edition

Author:

  • Ellen Ettinger
    • Print ISBN 9780750693066

    Table of Contents

    How to Use This Book; Introduction: Bridging the Art and Science of Clinical Care; COMMUNICATION SKILLS; Models of Effective Communication; The Patient-Oriented Interview; Good Listening and Responding Skills; Nonverbal Communication Skills; Delivering Bad News: Supportive Communication; Building Doctor-Patient Rapport; Building Patient Compliance; Patient Education: The Doctor as Teacher; Good Recordkeeping; Interdisciplinary Interactions and Communications; Doctor-Staff Communications; APPLYING COMMUNICATION TECHNIQUES IN THE CLINIC; Understanding the Patient's Experience; Optimizing Communication with Specific Patient Groups; Handling Difficult Patient Encounters; Communicating with Psychiatric Patients; Communicating with Pediatric Patients; Communicating with Patients from Special Populations; EXAMINATION OBSERVATIONS; CLINICAL INTERVIEWING: Basic Questions for Primary Care Optometric Interview; Follow-Up Questions on Symptoms; Contact Lens Interview; Vision Therapy Interview; Low Vision Interview; Pediatric Interview; General Medical Interview; INTERVIEW QUESTIONS FOR POTENTIAL OFFICE STAFF MEMBERS

    Details

    Language:
    English
    Copyright:
    © 1993
    Published:
    Imprint:
    Butterworth-Heinemann
    Print ISBN:
    9780750693066