Plunkett's Procedures for the Medical Administrative Assistant

5th Edition - December 11, 2019
Authors: Heather D Ramsay, Marie Rutherford
Language: English
Paperback ISBN:
9 7 8 - 1 - 7 7 1 7 2 - 1 9 6 - 7
eBook ISBN:
9 7 8 - 1 - 7 7 1 7 2 - 1 9 9 - 8

Written in a clear, engaging style, Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedure… Read more

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Written in a clear, engaging style, Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures required by today's medical office administrative assistants in Canada — whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new edition covers Electronic Medical Records (EMR), and features an eye-catching new four colour design and a new Evolve companion site with invaluable instructor and student resources.

Cover image
Title page
Table of Contents
Copyright Page
Dedication
Preface
Acknowledgements
Reviewers
About the Authors
Part 1. Introduction to the Health Care Environment
1. Your Future as a Medical Administrative Assistant
Introduction
Becoming a Member of the Health Care Team
Career Qualifications
Responsibilities and Duties
Client Service
Stress Management
Career Opportunities
2. Health Associations and the Law
Introduction
Historical Figures and Symbols
Associations
Legal Considerations
Part 2. Tools and Procedures for the Medical Administrative Assistant
3. Reception, Booking Appointments, and Clinical Responsibilities
Introduction
Elements of the Reception Area
Booking Appointments
Summary
Assignments
Topics for Discussion
4. Patient Records Management
Introduction
Patient Chart Basics
Folders
Cabinets
Filing
5. The Telephone and eCommunication Tools
Introduction
General Telephone Procedures
Incoming Calls
Outgoing Calls
Answering Services
Voice-Messaging Systems
The Telephone Directory
Equipment
eCommunications
6. Office Correspondence : Mail, Memos, Letters, and Envelopes
Introduction
Mail
Postal Services
Courier Services
Electronic Equipment and Software Systems
Memos, Letters, and Envelopes
7. Health Insurance Plans
Introduction
Eligibility
Registration
Insurance Premiums
Extended Health Insurance
Health Card
Reciprocal Medical Billing (RMB)
Travel Grants or Assistance
Visitors From Outside of the Province
Coverage Outside of Canada
Patients From Outside of Canada
Privacy and Confidentiality
Physicians’ Fee Schedule
Physician Registration and Payment Options
Introduction to Claims Submission
Service Codes
Procedural Codes
Diagnostic Codes
Time Units
Premiums
Supporting Documentation
Methods of Submitting Claims
Claim Submission
Auditing Claims
Remittance Advice
Remittance Advice Inquiries
Appeals
Workers’ Compensation
Making a Claim
Release of Workers’ Compensation Information
Third-Party Insurance
How the Ministry of Health Communicates With Medical Administrative Assistants
Summary
Assignments
Topics for Discussion
8. Financial Records
Introduction
Managing Finances in the Medical Office
Banking
Payroll
9. Managing Office Supplies
Introduction
Office Supply Management
Supply Chain Management
Purchasing and Inventory Control
Cash Discounts
Sales Taxes
10. The Procedures Manual
Introduction
Description of Procedures Manual
The Importance of the Procedures Manual
Components and Style
Uses
Format
Documenting a Procedure
Creating Checklists and Templates
11. Meeting Organization
Introduction
Notice of Meeting
Meeting Agenda
Events
Minutes
12. Hospital Records, Requisitions, and Reports
Introduction
Hospital Records
Hospital Admissions
Hospital Notes
Unit Clerk/Ward Clerk/Hospital Unit Coordinator
Processing the Physician’s Orders
Confidentiality
Discharge of a Patient
Part 3. Career Development
13. Your Job Search
Introduction
Entry-Level Positions
Where to Find Job Opportunities
What to Consider
Your Employment Documents
Interview Skills
Career Advancement
Appendices
Appendix A. Common Abbreviations Used in the Health Care Field
Appendix B. Laboratory Medicine
Appendix C. Pharmacology
Appendix D. Reference Sources
Index

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Heather D Ramsay

Marie Rutherford