Key Features

  • Key Terms with definitions highlight important terminology in the field.

  • Learning Objectives and boxed inserts address important issues for students to consider.

  • End-of-chapter assignments simulate real-life tasks in the medical office setting.

  • Discussion questions address important issues in the office setting and how best to deal with them.

  • Enhanced coverage of health benefits, with updated information on provincial and territorial health plans across Canada.

  • An accompanying CD-ROM, which includes Working Papers and templates for in-text assignments, as well as new interactive exercises for extra practice on tasks and scenarios encountered in the medical office environment.

  • Additional coverage of important topics such as patient safety and confidentiality, prioritizing tasks, limits to the role of office administrator, appropriate communication, medical ethics and legal issues, and the need to be able to handle both manual and computerized methods.

  • A full chapter devoted to career planning and the job search.

  • Four appendices, addressing common abbreviations used in the health care field, common laboratory tests and turnaround times, commonly prescribed drugs, and a list of important reference resources.

Table of Contents

  1. Your Future as a Medical Administrative Assistant

  2. Reception, Booking Appointments and Clinical Responsibilities

  3. Patient Records Management

  4. The Telephone

  5. Office Correspondence: Mail, Memos, Letters, and Envelopes

  6. Health Insurance Plans

  7. Financial Records

  8. Managing Office Supplies

  9. Procedures Manual

  10. Meeting Organization

  11. Hospital Records, Requisitions, and Reports

  12. Hippocrates and Health Associations

  13. Doctors and the Law

  14. Your Job Search


  • Appendix A: Common Abbreviations Used in the Health Care Field

  • Appendix B: Laboratory Medicine

  • Appendix C: Pharmacology

  • Appendix D: Reference Resources


No. of pages:
© 2006
Saunders Canada
Print ISBN:
Electronic ISBN: