Key Terms with definitions highlight important terminology in the field.
Learning Objectives and boxed inserts address important issues for students to consider.
End-of-chapter assignments simulate real-life tasks in the medical office setting.
Discussion questions address important issues in the office setting and how best to deal with them.
Enhanced coverage of health benefits, with updated information on provincial and territorial health plans across Canada.
An accompanying CD-ROM, which includes Working Papers and templates for in-text assignments, as well as new interactive exercises for extra practice on tasks and scenarios encountered in the medical office environment.
Additional coverage of important topics such as patient safety and confidentiality, prioritizing tasks, limits to the role of office administrator, appropriate communication, medical ethics and legal issues, and the need to be able to handle both manual and computerized methods.
A full chapter devoted to career planning and the job search.
Four appendices, addressing common abbreviations used in the health care field, common laboratory tests and turnaround times, commonly prescribed drugs, and a list of important reference resources.
Table of Contents
Your Future as a Medical Administrative Assistant
Reception, Booking Appointments and Clinical Responsibilities
Patient Records Management
Office Correspondence: Mail, Memos, Letters, and Envelopes
Health Insurance Plans
Managing Office Supplies
Hospital Records, Requisitions, and Reports
Hippocrates and Health Associations
Doctors and the Law
Your Job Search
Appendix A: Common Abbreviations Used in the Health Care Field