Performance Through Learning

1st Edition

Knowledge Management in Practice

Authors: Carol Gorelick Kurt April Nick Milton, Ph.D.
Paperback ISBN: 9780750675826
Imprint: Butterworth-Heinemann
Published Date: 27th April 2004
Page Count: 408


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Table of Contents

Foreword; Preface; Acknowledgments; Part I: Overview; The Knowledge Management Mandate: Performance through learning;A framework for performance; Going Deeper: Elements of Knowledge for Action to produce results;Putting theory into practice: Sensemaking levers create a culture for learning; Putting theory into practice: Structuring levers that support learning actions; The bottom-line: Measuring knowledge management initiatives; Part 2: Case studies; British Petroleum's KM Journey: A decade of change; KM in the Aid & Development Sector: A case study in implementation at Tearfund; KM in Business Performance at BP Well engineering; Implementing KM within DeBeers; Knowledge Fuel of fighting fires: Knowledge Capture at Ukuvuka, a Government, Business & Community Partnership; Where did we start? Building our own Knowledge Park at Old Mutual;Generating capabilities in communities of practice: The Clarica story;Building a membership firm through Practice communities at Arthur Andersen; Piloting KM: Lessons learned from the small-scale approach to design & implementationat educational testing services; KM at Shell: Innovation and Integration; Assessing Readiness to successfully implement at KM strategy:Back to basics at Debswana; Appendix I,II,III


Performance Through Learning is a practical guide to the key issues surrounding knowledge management from a human resource perspective and provides incisive insights into developing a strategy linked to organizational learning. The authors present a framework and model that practitioners within organizations can adapt to increase performance through learning using knowledge management tools. The book is divided into two parts and includes:

An overview of theory Case studies and practitioner stories from a range of KM initiatives *Tools and techniques for implementing an effective KM strategy.

Written by a respected international author team, the book provides an understanding of the theory that supports knowledge management in the current business environment. Drawing upon real-life examples across a variety of organizational settings, from large global financial and professional services firms, to multinational oil and mining companies, to a small charity in the voluntary sector

Key Features

Authors from US, Canada, South Africa, and UK give this book an international perspective Only book to focus on measurement using balanced scorecard and other HR measurement tools *Provides empirical case studies of how leading organizations in 4 countries have achieved benefits from KM


HR professionals and managers, business school professors teaching general management courses


No. of pages:
© Butterworth-Heinemann 2004
Paperback ISBN:


"Performance Through Learning is a terrific book that does a great job in presenting the challenges and opportunities of knowledge management and organizational learning. The case studies highlight best practices of companies around the world. I thoroughly recommend this book to anyone interested in preparing organizations to successfully face the future." -- Dr. Mike Marquardt, Professor, George Washington University; Author, Building the Learning Organization "This is the most definitive work I know of that clearly links knowledge management strategy with enhancements in organization learning. Complete with several first-hand accounts of related case studies, Gorelick and her collaborators make it clear to all who will listen that KM has become a powerful, new social science, not a fleeting technology, and is here to stay!" -- Mark W. McElroy, President, Knowledge Management Consortium International (KMCI), CEO, Macroinnovation Associaties, LLC "Most books on KM focus on either practice or theory. This one brings them together using real experience to bridge across know-what, know-how, know-why and know-when. Regardless of where you are on your KM journey, this book will help you take a next step." -- Kent Greenes, Chief Knowledge Officer & Sr VP, SAIC

About the Authors

Carol Gorelick Author

Dr. Carol Gorelick is a co-founder of Solutions for Information & Management Services, Inc., a management consulting company. Her clients span the globe with offices on multiple continents. Representative clients include First Union National Bank, BP International, Bankers Trust Company, IBM, JPMorgan Chase, Lotus Development Corporation, New York City Board of Education, SBC Warburg, Scholastic Magazine, Credit Swiss First Boston, The Wilkerson Group, and Xerox Business Services

Affiliations and Expertise

Co-founder of Solutions for Information & Management Services, Inc., a management consulting company

Kurt April Author

Kurt April, full-time Senior Lecturer and Sainsbury Fellow at the Graduate School of Business of the University of Cape Town, South Africa, lectures and researches in the disciplines of IT & E-Business Strategy, Knowledge Management and Leadership.

Affiliations and Expertise

Senior Lecturer and Sainsbury Fellow at the Graduate School of Business of the University of Cape Town, South Africa

Nick Milton, Ph.D. Author

Affiliations and Expertise

Vice President and co-founder of Knowledge Transformation International.