Organization Behaviour for Leisure Services

1st Edition

Authors: Conrad Lashley Darren Lee-Ross
Paperback ISBN: 9780750657822
Imprint: Butterworth-Heinemann
Published Date: 14th July 2003
Page Count: 272


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Organization Behaviour for Leisure Services discusses and questions a number of key elements, including:

  • The individual and the organization
  • Groups in the organization
  • Organizational structures and behaviour
  • Management within the organization
  • Commercial hospitality, leisure and tourism in a service context

Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - the text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. Specific examples used are from Marriotts, McDonald's, Trafford Centre and many more.

With a user-friendly structure and style, the text is an ideal introduction to the fundamental issues invovled - perfect for students and managers alike.

Key Features

  • Provides conceptual basis for the study of organizational behaviour in the hospitality, leisure and tourism industry.
  • Includes special focus on the leisure industry, with material on 'emotional labour', 'empowerment' and 'managing diversity'.
  • Contains a wide range of international case examples.


First year hospitality, leisure and tourism degree and HND students; Professional courses (eg HCIMA) and industry practitioners.

Table of Contents

Introduction: hospitality, leisure and tourism definitions and debates; Hospitality, leisure and tourism management and organizational behaviour; The context of the leisure services organizations; Organizational structure design; Metaphors for understanding leisure services; Emotions in hospitality, leisure and tourism organizations; The individual in the service organization; Groups, leadership and power; Culture and the leisure services community; The empowered hospitality, leisure and tourism organization; Effective comunication in hospitality, leisure and tourism organizations; Managing diversity in the organization; Management as an integrating activity; Trends and futures in hospitality, leisure and tourism organizations.


No. of pages:
© Butterworth-Heinemann 2004
Paperback ISBN:

About the Author

Conrad Lashley

Professor Conrad Lashley is Professor of Leisure Retailing at the Centre for Leisure Retailing at the Nottingham Business School. His research interests have largely been concerned with service quality management, and specifically employee empowerment in service delivery. He works closely with several major industry organizations including the British Institute of Innkeeping, J. D. Wetherspoon and McDonald’s Restaurants Limited.

Affiliations and Expertise

Professor of Leisure Retailing, Centre for Leisure Retailing, Nottingham Business School, UK

Darren Lee-Ross

Affiliations and Expertise

Senior Lecturer in Management, James Cook University, Australia


"This book makes for a useful textbook for intermediate students and early-stage leisure management professionals and consultants that are looking for a wide-ranging, cursory, overview of organizational behaviour in leisure service organizations." -Annals of Leisure Research