Organization Behaviour for Leisure Services

1st Edition

Print ISBN: 9780750657822
Imprint: Butterworth-Heinemann
Published Date: 14th July 2003
Page Count: 272


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Organization Behaviour for Leisure Services discusses and questions a number of key elements, including:

  • The individual and the organization
  • Groups in the organization
  • Organizational structures and behaviour
  • Management within the organization
  • Commercial hospitality, leisure and tourism in a service context

Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - the text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. Specific examples used are from Marriotts, McDonald's, Trafford Centre and many more.

With a user-friendly structure and style, the text is an ideal introduction to the fundamental issues invovled - perfect for students and managers alike.

Key Features

  • Provides conceptual basis for the study of organizational behaviour in the hospitality, leisure and tourism industry.
  • Includes special focus on the leisure industry, with material on 'emotional labour', 'empowerment' and 'managing diversity'.
  • Contains a wide range of international case examples.


First year hospitality, leisure and tourism degree and HND students; Professional courses (eg HCIMA) and industry practitioners.

Table of Contents

Introduction: hospitality, leisure and tourism definitions and debates; Hospitality, leisure and tourism management and organizational behaviour; The context of the leisure services organizations; Organizational structure design; Metaphors for understanding leisure services; Emotions in hospitality, leisure and tourism organizations; The individual in the service organization; Groups, leadership and power; Culture and the leisure services community; The empowered hospitality, leisure and tourism organization; Effective comunication in hospitality, leisure and tourism organizations; Managing diversity in the organization; Management as an integrating activity; Trends and futures in hospitality, leisure and tourism organizations.


No. of pages:
© Butterworth-Heinemann 2004
Paperback ISBN:


"This book makes for a useful textbook for intermediate students and early-stage leisure management professionals and consultants that are looking for a wide-ranging, cursory, overview of organizational behaviour in leisure service organizations." -Annals of Leisure Research