Operations Management in Context provides students with excellent grounding in the theory and practice of operations management and its role within organizations. Structured in a clear and logical manner, Operations Management in Context gradually leads newcomers to this subject through each topic area, highlighting key issues, and using practical case study material and examples to contextualize learning. Each chapter is structured logically and concludes with summary material to aid revision. Exercises and self-assessment questions are included to reinforce learning and maintain variety, with answers included at the end of the book.

Key Features

* a clear and logical text; ideal for students who are taking the subject for the first time * an easy-to-understand approach avoiding a mathematical and technique driven approach * key issues highlighted and supported by real life case studies from a hospital to the Channel tunnel. * New to this edition technology, empowerment, six sigma, social adn environmental responsibility * a series of self-assessment questions that test understanding * a web resource with instructor’s support material


First and second year Business Studies students, degree and HND, meeting Operations Management for the first time. Certificate in Management Studies and professional qualification courses with a general management content.


No. of pages:
© 2007
Print ISBN:
Electronic ISBN:

About the authors

Frank Rowbotham

Affiliations and Expertise

Principal Lecturer in Operations Management, De Montfort University.

Masoud Azhashemi

Affiliations and Expertise

Senior Lecturer in Operations Management, De Montfort University.

Les Galloway

Affiliations and Expertise

Principal Lecturer in Operations Management, De Montfort University.


"This is an excellent introductory text. It makes the principles of operations management accessible to a wide range of students by recognising the importance of operations management to services and the not for profit sector. It is well structured and written in a clear easy to read style, with helpful examples and case studies. By concentrating on the practice of operations management rather than quantitative methods and techniques it is likely to appeal to a wide audience. The book succeeds in achieving its stated objectives and is a welcome addition to the growing number of UK originated operations management texts." David Barnes, Royal Holloway University