Operational Risk and Resilience

Operational Risk and Resilience

Understanding and Minimising Operational Risk to Secure Shareholder Value

1st Edition - November 14, 2000

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  • Authors: Chris Frost, David Allen, James Porter, Philip Bloodworth
  • eBook ISBN: 9780080513140

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Well publicised failures in risk management have appeared with shocking frequency over the past few years. Affected firms can suffer significant commercial damage or even bankruptcy as a result. Only now is there a growing realisation that risk management is a key management responsibility. This book will help turn your firm into a 'risk aware' organization which will be able to avoid catastrophic loss. It will also enable senior management to make better strategic and operational decisions, thanks to an informed understanding of business hazards. Case studies from a wide cross section of different firms and markets are used to explain how to define, analyse and control operational risk.

Key Features

  • An insightful guide to one of the key topics of modern strategic and operational management, written by a team of expert risk management professionals
  • Learn about the application of operational risk management to a wide range of market sectors, including commercial, retail and investment banking, investment management, insurance, the energy industry, telecommunications, manufacturing and logistics
  • Case studies and worked examples from around the world, including North America, Western Europe, South East Asia and Latin America


Finance and operations directors, Risk and operational managers, Back office, clearing and settlement officers, IT systems managers and analysts, Strategic planning analysts, Management postgraduate students and academics

Table of Contents

  • Risk management overview - Introduction to risk management
    Rethinking risk
    Operational risk and business change
    The benefits of ORM
    Living in a goldfish bowl: reputation and operational risk
    Operational integrity - Building a supporting risk management architecture
    Establishing policy and organisation
    Designing and implementing operational controls
    Creating an insurance strategy
    Operational delivery - Capacity management
    Human resource management
    Supplier management
    Service management
    Sourcing management
    Project risk management
    Crisis management
    OR issues for the 21st century - Financial institutions at the leading edge
    Changes in e-business world
    Risk and restructuring
    Shared service centres
    Joint ventures
    Mergers and acquisitions
    Corporate governance pressures

Product details

  • No. of pages: 306
  • Language: English
  • Copyright: © Butterworth-Heinemann 2000
  • Published: November 14, 2000
  • Imprint: Butterworth-Heinemann
  • eBook ISBN: 9780080513140

About the Authors

Chris Frost

Affiliations and Expertise

Partner - Operational Risk Services Practice, PricewaterhouseCoopers.

David Allen

Affiliations and Expertise

Security Expect

James Porter

Affiliations and Expertise


Philip Bloodworth

Affiliations and Expertise


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