Key Features

An insightful guide to one of the key topics of modern strategic and operational management, written by a team of expert risk management professionals. Learn about the application of operational risk management to a wide range of market sectors, including commercial, retail and investment banking , investment management, insurance, the energy industry, telecommunications, manufacturing and logistics. Case studies and worked examples from around the world, including North America, Western Europe, South East Asia and Latin America.

Readership

* Finance and operations directors * Risk and operational managers * Back office, clearing and settlement officers * IT systems managers and analysts * Strategic planning analysts * Management postgraduate students and academics

Table of Contents

Preface; Acknowledgements; Risk management overview - Introduction to risk management; Rethinking risk; Operational risk and business change; The benefits of ORM; Living in a goldfish bowl: reputation and operational risk; Operational integrity - Building a supporting risk management architecture; Establishing policy and organisation; Designing and implementing operational controls; Creating an insurance strategy; Operational delivery - Capacity management; Human resource management; Supplier management; Service management; Sourcing management; Project risk management; Crisis management; OR issues for the 21st century - Financial institutions at the leading edge; Changes in e-business world; Risk and restructuring; Shared service centres; Joint ventures; Mergers and acquisitions; Corporate governance pressures.

Details

No. of pages:
306
Language:
English
Copyright:
© 2000
Published:
Imprint:
Butterworth-Heinemann
Print ISBN:
9780750643955
Electronic ISBN:
9780080513140

About the authors

Chris Frost

Affiliations and Expertise

Partner - Operational Risk Services Practice, PricewaterhouseCoopers.

David Allen

Affiliations and Expertise

Security Expect

James Porter

Affiliations and Expertise

PricewaterhouseCoopers.

Philip Bloodworth

Affiliations and Expertise

PricewaterhouseCoopers.