Observing the User Experience

1st Edition

A Practitioner's Guide to User Research

Authors: Mike Kuniavsky Mike Kuniavsky
Paperback ISBN: 9781558609235
eBook ISBN: 9780080497563
Imprint: Morgan Kaufmann
Published Date: 8th April 2003
Page Count: 576
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Description

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.

Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account.

Key Features

·Explains how to create usable products that are still original, creative, and unique

·A valuable resource for designers, developers, project managers—anyone in a position where their work comes in direct contact with the end user.

·Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively

·Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users

Readership

HCI practitioners, usability engineers, software developers, Web page designers and developers.

Table of Contents

Part I: Why Research is Good and How It Fits Into Product Development

  1. Typhoon: A Fable
  2. Do a Usability Test Now!
  3. Balancing Needs Through Iterative Development
  4. The User Experience

Part II: User Experience Research Techniques

  1. The Research Plan
  2. Universal tools: Recruiting and Interviewing
  3. User Profiles
  4. Contextual Inquiry, Task Analysis, Card Sorting
  5. Focus Groups
  6. Usability Tests
  7. Surveys
  8. Ongoing Relationship
  9. Log Files and Customer Support
  10. Competitive Research
  11. Others' Hard Work: Published Information and Consultants
  12. Emerging Techniques

Part III: Communicating Results

  1. Reports and Presentations
  2. Creating a User-Centered Corporate Culture

Appendices A. The Budget Research Lab B. Common Survey Questions C. Observer Instructions

Bibliography

Index

About the Author

Details

No. of pages:
576
Language:
English
Copyright:
© Morgan Kaufmann 2003
Published:
Imprint:
Morgan Kaufmann
eBook ISBN:
9780080497563
Paperback ISBN:
9781558609235

About the Author

Mike Kuniavsky

Mike Kuniavsky is a user experience designer, researcher and author. A twenty-year veteran of digital product development, Mike is a consultant and the co-founder of several user experience centered companies: ThingM manufactures products for ubiquitous computing and the Internet of Things; Adaptive Path is a well-known design consultancy. He is also the founder and organizer of Sketching in Hardware, an annual summit on the future of tools for digital product user experience design for leading technology developers, designers and educators. Mike frequently writes and speaks on digital product and service design, and works with product development groups in both large companies and startups. His most recent book is Smart Things: Ubiquitous Computing User Experience Design.

Affiliations and Expertise

Founder, ThingM

Mike Kuniavsky

Mike Kuniavsky is a user experience designer, researcher and author. A twenty-year veteran of digital product development, Mike is a consultant and the co-founder of several user experience centered companies: ThingM manufactures products for ubiquitous computing and the Internet of Things; Adaptive Path is a well-known design consultancy. He is also the founder and organizer of Sketching in Hardware, an annual summit on the future of tools for digital product user experience design for leading technology developers, designers and educators. Mike frequently writes and speaks on digital product and service design, and works with product development groups in both large companies and startups. His most recent book is Smart Things: Ubiquitous Computing User Experience Design.

Affiliations and Expertise

Founder, ThingM

Reviews

You'll like Mike Kuniavsky's broad selection of practical user research methods--presented clearly and usably. And you'll like his timing too: while recent books focus on the whys of user experience, many are now ready for the hows. Observing the User Experience does just that: It demonstrates how to discover what is in users' heads, and suggests how we might balance those considerations with business objectives.--Lou Rosenfeld, co-author of Information Architecture for the World Wide Web Wow! So many of the user experience research methods we have refined and used over the years are now organized and described in detail in one book. It is an essential reference for any practitioner. --Christian Rohrer, Manager, User Experience Research, Yahoo! Observing the User Experience provides the reader with a wealth of information. We now have a guideline that can be used to gain insight into those mysterious figures...our users. Knowing who our users are, what they need, and how they might use the things we build for them is the most important part of any product development cycle. Mike Kuniavsky's focus in this book is on the user experience as it relates to online interfaces, but ANYONE who builds ANYTHING can gain valuable knowledge from reading this book. --David Hoffer, Senior User Interface Designer, CTB/McGraw-Hill I love Observing the User Experience! This comprehensive guide approaches user experience research like never before, and is well-written, easy-to-read, and quite user friendly. It provides a real-world example of how research is done in just enough detail that it can both inform a CEO of the role of usability research as well as introduce methodology to someone starting out in the field. Bravo! --