Medical Office Administration - 3rd Edition - ISBN: 9781437727395, 9781437727425

Medical Office Administration

3rd Edition

A Worktext

Authors: Brenda Potter
eBook ISBN: 9781437727425
eBook ISBN: 9780323228770
Imprint: Saunders
Published Date: 18th December 2013
Page Count: 464

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Using a clear, hands-on approach to learning front office skills, Medical Office Administration, 3rd Edition prepares you for a successful career as an administrative medical assistant. You will perform procedures with Medisoft® v18 software, allowing you to practice day-to-day tasks as if you were in an actual office setting. This edition adds NEW coverage of ICD-10 coding and updated content on electronic health records. Written by expert medical administrative educator Brenda Potter, this worktext helps you develop the knowledge and skills you need to think critically and respond confidently to the challenges you’ll encounter on the job. Medisoft software sold separately.

Key Features

  • Engaging worktext format makes it easier to apply what you’ve learned to the real world, breaking up the content into manageable segments, and providing case studies, critical thinking exercises, role-playing exercises, and collaborative learning activities.
  • Real-world examples apply important concepts to the medical office setting.
  • A conversational writing style makes it easier to read and understand the material.
  • HIPAA Hints ensure that you comply with HIPAA mandates.
  • UNIQUE! The Diverse Community of Patients chapter addresses the important issue of cultural diversity.
  • Procedure boxes offer step-by-step instructions on how to perform specific administrative tasks.
  • Procedure checklists spell out the individual steps required to complete a full range of administrative procedures, and are based on CAAHEP competencies.
  • Learning objectives show the key points that you are expected to learn in each chapter.

Table of Contents

  1. The Career of a Medical Administrative Assistant
    2. The Health Care Team
    3. Medical Law
    4. Medical Ethics
    5. The Diverse Community of Patients
    6. Interpersonal Communications
    7. Appointment Scheduling
    8. Patient Reception and Registration
    9. Health Information Management
    10. Medical Coding
    11. Medical Billing
    12. Health Insurance and Health Benefits Programs
    13. Business Operations of the Medical office
    14. Financial Management
    15. Human Resource Management
    16. Job Search Essentials


No. of pages:
© Saunders 2014
eBook ISBN:
eBook ISBN:

About the Author

Brenda Potter

Affiliations and Expertise

Medical Administrative Program Director, Minnesota State Community & Technical College Moorhead, MN