Medical Office Administration - 4th Edition - ISBN: 9780323400756, 9780323509152

Medical Office Administration

4th Edition

A Worktext

Author: Brenda Potter
eBook ISBN: 9780323509152
Paperback ISBN: 9780323400756
Imprint: Saunders
Published Date: 1st August 2017
Page Count: 412

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Using a clear, hands-on approach to learning front office skills, Medical Office Administration, 4th Edition prepares you for a successful career as an administrative medical office assistant. Performing procedures with SimChart® for the Medical Office (SCMO), you’ll practice day-to-day tasks as if you were in an actual office setting. This new edition adds updated content to support use of the electronic health record, new Affordable Care Act information, insurance/billing/coding content, and SCMO activities woven throughout the text. Covering administrative tasks from appointment scheduling to medical billing, this work text helps you develop the knowledge and skills you need to think critically and respond confidently to the challenges you’ll encounter on the job. Access to SimChart for the Medical Office sold separately. 

Key Features

  • A conversational writing style makes it easier for you to read and understand the material.
  • Stopping points provide you with thought-provoking questions or activities to break up the narrative in manageable segments.
  • HIPAA Hints ensure that you comply with HIPAA mandates.
  • Real-world examples apply important concepts to the medical office setting.
  • Interactive electronic procedure checklists spell out the individual steps required to complete a full range of administrative procedures, and are based on CAAHEP competencies.

Table of Contents

  1. The Career of a Medical Administrative Assistant
    2. The Health Care Team
    3. Medical Law
    4. Medical Ethics
    5. The Diverse Community of Patients
    6. Interpersonal Communications
    7. Appointment Scheduling
    8. Patient Reception and Registration
    9. Health Information Management
    10. Procedure and Diagnosis Coding
    11. Medical Billing
    12. Health Insurance and Health Benefits
    13. Business Operations of the Medical Office
    14. Financial Management
    15. Human Resource Management
    16. Job Search Essentials
    A. Answers to Think About It Questions
    B. Competency Assessment Checklists
    C. Using SimChart for the Medical Office (SCMO)


No. of pages:
© Saunders 2017
1st August 2017
eBook ISBN:
Paperback ISBN:

About the Author

Brenda Potter

Affiliations and Expertise

Medical Administrative Program Director, Minnesota State Community & Technical College Moorhead, MN