Measuring and Enhancing the Student Experience - 1st Edition - ISBN: 9780081009208, 9780081010044

Measuring and Enhancing the Student Experience

1st Edition

Authors: Mahsood Shah Chenicheri Sid Nair John Richardson
eBook ISBN: 9780081010044
Paperback ISBN: 9780081009208
Imprint: Chandos Publishing
Published Date: 27th October 2016
Page Count: 188
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Description

Measuring and Enhancing the Student Experience provides insights on how student experience
measures could be used to inform improvements at institutional, course, unit of study and teacher
level. The book is based on a decade of research and practitioner views on ways to enhance the
design, conduct, analysis, reporting and closing the loop on student feedback data. While the book
is largely based on Australian case studies, it provides learning experiences for other countries where
student experience measures are used in national and institutional quality assurance. Consisting of 13
chapters, the book includes a wide range of topics including the role and purpose of student feedback,
the use of student feedback in staff performance reviews, staff and student engagement, a student
feedback and experience framework, the first year experience, use of qualitative data, engaging
transnational students in feedback, closing the loop on feedback, student engagement in national
quality assurance, use of learning analytics and the future of the student experience.


Mahsood Shah is an Associate Professor and Deputy Dean (Learning and Teaching) with School of
Business and Law at CQUniversity, Australia. In this role Mahsood is responsible for enhancing the
academic quality and standard of courses. Mahsood is also responsible for learning and teaching
strategy, governance, effective implementation of policies, and enhancement of learning and teaching
outcomes across all campuses. In providing leadership for learning and teaching, Mahsood works
with key academic leaders across all campuses to improve learning and teaching outcomes of courses
delivered in various modes including face-to-face and online. At CQUniversity, he provides leadership
in national and international accreditation of academic courses.


Mahsood is also an active researcher. His areas of research include quality in higher education,
measurement and enhancement of student experience, student retention and attrition, student
engagement in quality assurance, international higher education, widening participation and private
higher education.


Chenicheri Sid Nair is the incoming Executive Director, Tertiary Education Commission (TEC), Mauritius.
Prior to joining TEC, he was Professor, Higher Education Development at the University of Western
Australia (UWA), Perth where his work encompassed the improvement of the institutions teaching
and learning. Before this appointment to UWA, he was Quality Adviser (Research and Evaluation) in
the Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensive
expertise in the area of quality development and evaluation, and he also has considerable editorial
experience. Currently, he is Associate Editor of the International Journal of Quality Assurance in
Engineering and Technology Education (IJQAETE). He was also a Managing Editor of the Electronic
Journal of Science Education (EJSE). Professor Nair is also an international consultant in a number of
countries in quality, student voice and evaluations.

Key Features

  • Provides both practical experience and research findings
  • Presents a diverse range of topics, ranging from broader student experience issues, analysis of government policies in Australia on student experience, the changing context of student evaluations, nonresponse to surveys, staff and student engagement, ideal frameworks for student feedback, and more
  • Contains data taken from the unique Australian experience with changing government policies and reforms relevant to the Asia-Pacific region

Readership

Higher education specialists including university administrators, university management, and postgraduate students and researchers of higher education. Policymakers in government

Table of Contents

  • About the Authors
  • Preface
  • Chapter 1. Measuring the Student Experience: For Whom and For What Purpose?
    • 1.1. Introduction
    • 1.2. Student Feedback: For Whom and for What Purpose?
    • 1.3. Conclusion
  • Chapter 2. Student Feedback: The Loophole in Government Policy
    • 2.1. Introduction
    • 2.2. Current Problem
    • 2.3. Strategic Solution
    • 2.4. Conclusion
  • Chapter 3. Student Feedback: Shifting Focus From Evaluations to Staff Performance Reviews
    • 3.1. Introduction
    • 3.2. Drivers of Change
    • 3.3. Performance-Based Funding and New Accountability
    • 3.4. Political Imperatives or Institutional Improvement?
    • 3.5. Case Study of an Australian University
    • 3.6. Limitations of the Strategy Deployed
    • 3.7. Conclusion and Future Implications
  • Chapter 4. Why Should I Complete a Survey? Non-responses With Student Surveys
    • 4.1. Introduction
    • 4.2. Does Student Participation Matter?
    • 4.3. Methodology
    • 4.4. Findings
    • 4.5. Some Notable Changes
    • 4.6. Conclusion
  • Chapter 5. Engaging Students and Staff in Feedback and Optimising Response Rates
    • 5.1. Introduction
    • 5.2. Response Rates
    • 5.3. Incentives
    • 5.4. Survey Fatigue
    • 5.5. Communication
    • 5.6. Acknowledgement
    • 5.7. Ownership
    • 5.8. Acceptable Response Rates
    • 5.9. A Useful Recipe
    • 5.10. Conclusion
  • Chapter 6. A Student Feedback and Experience Framework
    • 6.1. Introduction
    • 6.2. Need for a Framework
    • 6.3. Current Shortcomings
    • 6.4. A Possible Framework for Surveys and Improvements
    • 6.5. Conclusion
  • Chapter 7. Measuring the Expectations and Experience of First-Year Students
    • 7.1. Introduction
    • 7.2. Rationale for Surveying First-Year Students
    • 7.3. Methodology
    • 7.4. Overall Findings
    • 7.5. Subgroup Analysis
    • 7.6. Conclusion and Future Implications
  • Chapter 8. Accessing Student Voice: Using Qualitative Student Feedback
    • 8.1. Introduction
    • 8.2. Methods
    • 8.3. Findings
    • 8.4. Discussion
    • 8.5. Conclusion
  • Chapter 9. Engaging Transnational Students in Quality Assurance and Enhancement
    • 9.1. Australian Transnational Education
    • 9.2. Monitoring the Transnational Student Experience: Past Practices
    • 9.3. Current Policy Directions
    • 9.4. Transnational Student Experience
    • 9.5. Conclusion
  • Chapter 10. Closing the Loop: An Essential Part of Student Evaluations
    • 10.1. Introduction
    • 10.2. Closing the Loop
    • 10.3. Are There Negative Implications for Not Closing the Loop?
    • 10.4. Strategies to Implement Closing the Loop
    • 10.5. Conclusion
  • Chapter 11. Student Engagement in National Quality Assurance
    • 11.1. Introduction
    • 11.2. Student Engagement
    • 11.3. From External Quality Agency to National Regulator
    • 11.4. Prominence of the Student Voice
    • 11.5. Conclusion
  • Chapter 12. Using Learning Analytics to Assess Student Engagement and Experience
    • 12.1. Introduction
    • 12.2. Learning Analytics
    • 12.3. Learning Analytics and Its Stakeholders
    • 12.4. Learning Analytics Elements, Process, Tools and Resources
    • 12.5. Use of Learning Analytics
    • 12.6. Indicators Used as Part of Learning Analytics
    • 12.7. Discussion
  • Chapter 13. Measurement and Enhancement of Student Experience: What Next?
    • 13.1. Introduction
    • 13.2. Monitoring the Student Experience to Date
    • 13.3. Where Are We Heading in Monitoring the Student Experience?
    • 13.4. Administration and Type of Surveys
    • 13.5. Use of Data
    • 13.6. Performance Reporting
    • 13.7. Professional Development
    • 13.8. Research
    • 13.9. Concluding Remarks
  • Index

Details

No. of pages:
188
Language:
English
Copyright:
© Chandos Publishing 2017
Published:
Imprint:
Chandos Publishing
eBook ISBN:
9780081010044
Paperback ISBN:
9780081009208

About the Author

Mahsood Shah

Mahsood Shah is an Associate Professor and Deputy Dean (Learning and Teaching) with School of Business and Law at CQUniversity, Australia. In this role Mahsood is responsible for enhancing the academic quality and standard of programs. Mahsood is also responsible for learning and teaching strategy, governance, effective implementation of policies, and enhancement of academic programs across all campuses. In providing leadership for learning and teaching, Mahsood works with key academic leaders across all campuses to improve learning and teaching outcomes of courses delivered in various modes including face-to-face and online. At CQUniversity, he provides leadership in national and international accreditation of academic programs. Mahsood is also an active researcher.

Affiliations and Expertise

Associate Professor and Deputy Dean (Learning and Teaching), School of Business and Law, Central Queensland, University, Australia

Chenicheri Sid Nair

Professor Chenicheri Sid Nair is currently with the Centre for Advancement of Teaching and Learning, University of Western Australia (UWA), Perth. Prior to his appointment to UWA, he was Quality Adviser (Research and Evaluation) in the Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensive expertise in the area of quality development and evaluation, and he also has considerable editorial experience. Currently, he is Associate Editor of the International Journal of Quality Assurance in Engineering and Technology Education (IJQAETE). Prior to this he was also a Managing Editor of the Electronic Journal of Science Education (EJSE). Professor Nair is also an international consultant in a number of countries in quality and evaluations.

Affiliations and Expertise

University of Western Australia, Australia

John Richardson

John Richardson is based at the Open University, UK.

Affiliations and Expertise

Open University, UK